Thermo Fisher Scientific offers service and support for life science instruments

Services that help you maximize the value of your instrument

 

Optimal system performance. Access to a world-class infrastructure of field service experts, technical support, and certified spare parts. At Thermo Fisher Scientific, service is more than maintenance—it is the gateway to achieving your most ambitious outcomes while receiving the value you require.

Our services for life sciences empower you at each stage of your system’s lifecycle, helping you realize the maximum value of your investment. The variety, quality, and scope of services we offer are unmatched in the industry and will provide you with exceptional outcomes. We have options for customers requiring minimal on-site support, as well as services with unlimited corrective maintenance, spare parts coverage, and more.

Classic Service Tech Working

Service and support program value

Only you can define your service values—whether that means remote support, a rapid on-site response time, or unlimited service visits. While the service agreements available in our Science Portfolio all exemplify the responsive, high-quality service Thermo Fisher Scientific is known for, each is specially designed to align with the unique values of our customers.

Service and support program value

Service and support programs within your budget

You don’t have to choose between optimal microscope performance and your bottom line. The offerings in the Science Portfolio represent the hallmarks of Thermo Fisher Scientific’s exceptional service, including our market-leading service infrastructure, preventive maintenance, technical support, software updates, and certified spare parts. With Thermo Fisher Scientific, you choose the offering that best fulfills your service needs while still meeting your budgetary goals.

Service and support programs within your budget

Life science instrument service and support contracts

Service contract options for life science instruments

No matter what Thermo Scientific service offering you choose, we will provide you with high-quality technical expertise from a committed support team, making us the premier partner in service.

 

Tech DirectLimited Essential AgileSecure

Preferred

Premier

Target on-site response time

4 business days

4 business days

48 hours

48 hours

7 business days

48 hours

24 hours

Labor

 

1 intervention included; 10% discount thereafter

Defined # of visits included; 10% discount thereafter

Travel and expenses

 

1 intervention included

Defined # of visits included

Parts

10% discount

1 intervention included

15% discount

Defined # of visits included

FEG tip replacement

 

 

 

Can be covered as part of defined visits

Preventative maintenance

 

RAPID Remote Support

Software updates

*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area

Style Sheet for Komodo Tabs

Yale – Life Sciences

Oregon State University – Life Sciences

Yale – Life Sciences

Oregon State University – Life Sciences


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