Semiconductor Equipment | Accelerate and Advance for Semiconductor

Service and support options for semiconductor equipment from Thermo Fisher Scientific

Companies in the semiconductor and electronics industry need to rely on their equipment at all times to meet their performance goals.

With Accelerate and Advance Services for Semiconductor, we offer an end-to-end solution that integrates convenient access to data, continuous system remote monitoring, and the support of a Customer Success Manager. We also offer the same comprehensive on-site maintenance that is familiar to you.

Our technology, expertise, and insight will help you:

Increase system productivity
Proactively plan service activities
Improve fleet performance
Avoid unplanned downtime

With the Accelerate and Advance service options, you not only increase the availability of your systems, but we will also provide you the insights and expertise to get more from your systems every day.

What is Connected Care for Thermo Scientific semiconductor equipment?

Move from reactive to proactive service

What if you could better predict maintenance needs and avoid unexpected downtime? Accelerate and Advance blend technology and data with on-site support so you can improve the value from your instrument for the uptime and ROI you demand.

Our Connected Care Portal and system remote monitoring can help shift maintenance actions from reactive to proactive, monitoring key instrument parameters for anomalies.

This proactive approach to service can save hours of unplanned downtime. One customer example shows that over two years, proactive maintenance calls decreased unplanned downtime over several systems*, saving millions of dollars in lost productivity.

Proactive maintenance calls initiate:

Proactive training
Pre-arranged spare parts
Troubleshooting
Conditional preventative maintenance

The numbers to the right show how Connected Care helped a customer be more productive.

*Systems included (8) TEM, (5) LDB, (16) SDB

Connected Care continually drives improvements

Here are the numbers that helped one customer increase productivity and uptime.

Step 1System Remote Monitoring
Step 2Connected Care Portal
Step 3Fleet Compare
Step 4Consumables Monitoring
Step 5Customer Success Manager

System Remote Monitoring

System remote monitoring can improve your uptime and productivity by transitioning service from a reactive model to a proactive approach.

See system health and performance in real-time with the Connected Care Portal
Critical system parameters are monitored by our technical experts
Field service is proactively engaged if anomalies are detected
Connected systems demonstrate a lower mean time to repair compared to systems with other service contracts

Data security is paramount. You are in control of the data shared with us. You can audit and review system data and even stop sharing at any time.

Connected Care Portal

You need a comprehensive solution that can support and upskill your team while also increasing system productivity and avoiding unplanned downtime. Underpinning all of this is the need for data, which facilitates visibility into the effectiveness of your process and your fleet. The Connected Care Portal provides you access to:

System utilization and trends
Average uptime and trends
System health by module
Key system parameters
Service history

Fleet Compare

Use our Fleet Compare view to analyze fleet performance–even across multiple sites.

Make reviewing system performance easy and convenient within the Connected Care Portal
Enables you to quickly find outliers
Facilitates operational improvement and adoption of best practices

Consumables Monitoring

Conveniently plan consumable swaps and maintenance:

Within the Connected Care Portal, view the status of consumables that may be reaching end of life (EOL).
Receive a notification based on defined age or number of hours or define the criteria for your system.
These consumables will be tracked with:
- Aperture Strip
- LMIS
- GIS