Accelerate and Advance for Single Particle Analysis

For researchers using the cryo-electron microscopy (cryo-EM) single-particle analysis workflow, our Thermo Scientific Accelerate and Advance Service portfolios offer intensive on-site and remote service and training throughout the lifetime of your workflow.

Service at Thermo Fisher Scientific is a partnership. We will develop a training plan to ensure your users are empowered from the start. Throughout the warranty and post-warranty phases, our applications, field service, and customer success teams will focus on helping you optimize your experiments and ensure that all your questions and concerns are addressed.

We are committed to a new approach to service that blends innovative technological solutions with outstanding service support. Our integrated service solutions are designed to support your research and deliver the insights you need to achieve your most ambitious scientific goals.

Below is a summary of our integrated service solutions to support your research and deliver the insights you need to achieve your most ambitious scientific goals.

  • Expert support to validate your workflow and train your lab on new applications
  • System health and insights inside the Connected Care Portal
  • Remote support and service to maximize system uptime
Watch as Elizabeth Wasmuth, Assistant Professor, Department of Biochemistry & Structural Biology, University of Texas Health Science Center at San Antonio, discusses their new cryo-EM facility. Discover how a service partnership with Thermo Fisher Scientific supports them throughout the lifetime of their instrument in their mission to develop better treatments for advanced prostate cancer.

Key Features


Workflow validation

Successful single-particle analysis requires seamless coordination across the Thermo Scientific Vitrobot Mark IV System, the cryo-EM microscope (i.e. Thermo Scientific Tundra, Glacios, or Krios Cryo-TEM), and the camera systems. Suppose one aspect of this workflow is not optimized. In that case, a high-resolution data set and reconstruction may not be successful, causing you to lose valuable time on your critical scientific pursuit.

Securely access system insights with the Connected Care Portal

The Connected Care Portal delivers the insights you need to effectively manage your system and workflow. The secure, on-demand information in the Connected Care Portal will help you:

  • Assess the performance of your instrument across multiple parameters
  • Analyze system performance over time
  • Track system health and support activities
  • Quickly locate reports and other documents

Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.

Customer Success Manager

Customer Success Manager

Your dedicated Customer Success Manager helps you define and meet the goals that are critical for your success.

  • Ensures smooth installation of your new system and optimization of your workflow
  • Routinely reviews KPI status and adjusts plans when needed to enable you to meet your goals
  • Reviews system performance regularly to identify opportunities for improvement
  • Supports your needs by utilizing a broad network of other experts within Thermo Fisher Scientific

Accelerate and Advance service options

Throughout the warranty and post-warranty phases, our applications, field service, and customer success teams will provide on-site service and training, help you optimize your experiment, and ensure that all your questions and concerns are addressed.

Applications ServiceAccelerateAccelerate PlusAccelerate IntensiveAdvance InsightAdvance EngageAdvance Ultra
Workflow Validation✓ ✓ ✓    
System Remote Monitoring✓ ✓ ✓ ✓ ✓ ✓ 
Customer Success Manager✓ ✓ ✓ ✓ ✓ ✓ 
Quarterly Performance Reviews✓ ✓ ✓ ✓ ✓ ✓ 
Scientific Workflows App✓ ✓ ✓ Includes upgrades (licenses available for purchase)Includes upgrades (licenses available for purchase)Includes upgrades (licenses available for purchase)
Connected Care Portal✓ ✓ ✓ ✓ ✓ ✓ 
Remote Applications Support50 hours100 hours50 hours30 hours30 hoursAs needed
On-Site Applications Support10 days20 days60 days 20 days60 days
System Maintenance ServicesAccelerateAccelerate PlusAccelerate IntensiveAdvance InsightAdvance EngageAdvance Ultra
Preventive Maintenance   ✓ ✓ ✓ 
Corrective Maintenance   ✓ ✓ ✓ 
Spare Parts   ✓ ✓ ✓ 
Telephone Support   ✓ ✓ ✓ 
On-Site Response   48 hours48 hours4 hours
Style Sheet for Komodo Tabs

 

Resources

Accelerate and Advance for Life Science SPA.

SUSTC – Accelerate Life Science.

Accelerate and Advance for Life Science SPA.

SUSTC – Accelerate Life Science.


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