Service Solutions for Gauging Instruments - Maximize productivity and performance
 

Preventive maintenance

We know your instruments better than anyone. Protect your investment with regular, scheduled care to maintain optimal gauging system performance and reduce operating costs. During a preventive maintenance visit, a field service engineer will review, inspect, and test the gauging system, replace worn parts, complete instrument safety checks, and backup system software. Preventive maintenance is an entitlement included in all our service plans.

Certified parts

We only use original manufacturers’ certified parts to operate your system at maximum productivity. All our parts are guaranteed to perform to our instruments’ rigorous design specifications. Using manufacturer-approved parts eliminates the risk of increased cost resulting from unnecessary wear & tear and instrument downtime.

We maintain part inventories worldwide to respond to phone and online requests for replacement parts quickly. In addition, we recommend that you store critical spare parts locally for emergencies and operations where downtime is costly.

Priority response time

Skip the queue and get priority in resolving any issue. Our team is committed to providing the fastest response time possible. If an issue cannot be resolved remotely, our service plan customers can access priority onsite support.

Audit and consultancy

A system audit and consultancy enable the end user to maintain optimal system performance from their gauging equipment and reduce operating costs. This service can also help identify or uncover process issues that have previously been undetected or unsolved. The system audit & consultancy can include calibration, control, tuning, and training services. This program can be tailored to meet the customers’ requirements, and an agreed agenda will be established before the site visit.

Earned discounts

Your loyalty is always rewarded! When you grant us the right to help you keep your equipment at top efficiency, we are repaying the favor with the commitment to offer you preferential treatment. Be it parts, application support, or software and system upgrades. We are in it for the long haul, together with you.

• Regularly scheduled preventative maintenance
• Remote technical support

• Priority on-site response times
• Direct access to a highly experienced technical service team

• Corrective maintenance with parts, labor, and travel included or at a discount
• A service plan can be customized to meet your specific needs

Web gauging instruments service plans

A web gauging system ensures the efficient production of uniform, reliable, functional products. We offer a wide range of online, non-contact basis weight or thickness measurement gauges for flat-sheet applications in the plastics, converting, lithium-ion batteries, building products, and textiles industries. Partner with an experienced team to simplify the maintenance of your instrument into one unified solution, driving efficiencies and increasing uptime.

Learn more ›

Metal gauging instruments service plans

Metals production is a 24-hour-a-day, 365-day-a-year process. Our metal gauging systems are used in hot strip mills, cold rolling mills, and process lines. Whether you’re producing steel from iron ore or scrap, or your end product is more than several inches or less than a millimeter thick, you can rely on us to provide complete service solutions to maximize production uptime.

Learn more ›

Battery gauging and advanced metrology analyzers service plans

The inherently robust, state-of-the art design of the LInspector Edge In-line Mass Profilometer gives it a head start when it comes to performance, reliability, and serviceability. However, customer benefits go well beyond the product itself, extending to comprehensive service plans designed to fit specific operational strategies. We offer partnership around proactive services designed to optimize operations throughout the lifetime of the equipment, thereby maximizing return on investment.

Learn more ›