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Order Support FAQ's
From the Thermo Fisher homepage, sign up for a thermofisher.com account by selecting Create Account from the Sign in drop-down menu or Register.
Enter your first name, last name, email address, and a password into the registration form.
You will be asked to verify your account by email, as well as link to your institution’s account. By linking your account, you’ll be able to access account-specific pricing and online quotes, and place orders.
Note: Once you have submitted your institution’s account information, you can place an order. All orders will be processed once the account is activated. This process will be completed by a Thermo Fisher Customer Care representative within 48 hours.
To place an order, you will need an online Account, and the account must be associated with your institutional account number(s). Requesting an account for purchasing can be done using the Registration form located within the Account menu.
Shop and add to cart
Find the products you’re looking for via the search bar, or by browsing Shop All Products or Application & Techniques at the top of the page. You can add products to your cart any time, even when you are not signed in. Items in your cart will be saved until you make a purchase. You can also save multiple carts and name them for easy access later from your Account.
Place your order
When you’re ready to place your order, select View cart and begin checkout. Your cart is located at the top right of the website. If you have a quote or promotion, please enter it and select Apply. A message will confirm that the quote has been applied to the order successfully.
Shipping and billing
Your default shipping and billing addresses are provided in your cart. You can select other shipping or billing addresses so long as they are assigned to your Account. The shipping and billing accounts assigned to your web Account are validated such that your Account, with its specific shipping and billing addresses, are formally established as a legal entity performing scientific work. Given this, you are limited in which address fields you can edit during the checkout process.
If needed, you can request a new shipping or billing address. Shipping and billing addresses are connected, so requesting one requires you to request the other. The Edit or request new selection in the cart is an easy way to make new shipping and billing requests.
Note: If you place an order with newly requested address(es), your order will not be processed until the new address(es) are validated, which usually takes a few days. The new addresses will be tagged with “pending,” which means pending address validation.
Payment and Order Tracking
Select your payment method of Purchase Order, Credit Card, or My Approver will Pay. Select My Approver if you have specified (or wish to specify) an approver for your orders.
As soon as you submit your order you will receive an order confirmation email, as well as shipment and delivery notices. Delivery text messages can be requested from Order History on the Order Tracking page. Opting in to—or out of—email notices can be done from within your Account.
Check the status of your order anytime with our easy order lookup tool at thermofisher.com/orderlookup, or log in to sign up yourself or others for text notifications.
Search by catalog number, product name, keyword, or application.
Shared lists are a way to save products for viewing and purchasing later. Create a list for each of your projects to share with collaborators such as your lab manager.
You can create a list right from a product page: click on the Save to list button, enter a list name in the text box, and click Create. Add the product and quantity to the newly created list.
Creating or accessing your shared list from your Account Dashboard is also easy. Scroll down to Shopping Tools and click the Manage lists button in the Shared Lists section. Then click Create new list and give your new list a name. Hit Continue.
Use the “placeholder” feature as a universal catch-all box to capture general product ideas, and any information relevant to the list. The text within the placeholder box is limited to 250 characters.
Collaborating on a list
Invite others to collaborate on a list. The invitees will get an email with a link to the list. If they’re not already registered, they can create a registration profile using the same email address that received the list invitation. (Only users who have an email address as their username can access the list)
Only the list owner can remove collaborators or delete the list from the list menu. When you invite someone to join a list you created, the list’s status will be updated, and an icon will show up next to the list. This icon indicates that the respective list is shared.
Each collaborator will see their account-specific prices for the products on their list. So, the price visible to one collaborator might not be the same as the price for another collaborator on the same list.
Create an order from the list
When checking out, users will fill their individual carts and follow the current checkout system tied to their own Account. Customers who access thermofisher.com through a procurement system (B2B customers) may not use shared lists.
From your Account Dashboard, we’ve made it possible to track orders a couple of different ways:
Sign in, click on Account, then Recent Orders at the top of the screen. Click on the red Track shipment button for the order you’re checking.
You can also check the status of an order from the Desktop Calendar on your Account Dashboard. Shipment tracking details are available with a simple drill down.
Additionally, you can sign up yourself and/or others to get delivery updates via text messaging.
Use the Single Order Lookup tool to view the most up-to-date information available for each product in your orders, even if the orders weren’t placed online.
- From the top navigation bar, go to Sign In > Check Order Status
- Enter your Order number, Postal code, and select View order details
You can track your order shipments by selecting Track Order, under the order number. Sign-in to view all carrier and delivery information for each shipment.
- Sign in to your account on thermofisher.com.
- Click on Account, from the Recent Orders section, find the order, and click on Download invoice(s) or Dispatch notes. Enter up to four email addresses where you'd like the documents sent.
Within your Account Dashboard, select Notification Preferences under the profile section of the left navigation. Here you will be able to sign up to receive copies of your invoice receipts by email, and you can also sign up others to receive invoice receipts.
Your default shipping and billing addresses are provided in your cart. You can select other shipping or billing addresses so long as they are assigned to your Account. The shipping and billing accounts assigned to your web Account are validated such that your Account, with its specific shipping and billing addresses, are formally established as a legal entity performing scientific work. Given this, you are limited in which address fields you can edit during the checkout process.
If needed, you can request a new shipping or billing address. Shipping and billing addresses are connected so requesting one, requires you to request the other. The Edit or request new selection in the cart is an easy way to make new shipping and billing requests. Here you can also assign nicknames to the address.
Note: If you place an order with newly requested address(es), your order will not be processed until the new address(es) are validated, which usually takes a few days. The new addresses will be tagged with “pending,” which means pending address validation.
Log in and go to your Account and find the order within Recent Orders. Expand the order using the “+” sign on the right-hand side. Select Returns or Issues, then complete and submit the information requested. Your submission will be reviewed by a customer care representative who will get back to you about next steps.