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MIGRATED CONTENT FOR REFERENCE BEGINS

The road to scientific discovery is paved with many smaller, hard-fought victories along the way. From supporting your research through SARS-CoV-2, to troubleshooting an error log, our specialists answer over 300,000 inquiries from the scientific community each year.

Meet a few of our 1,400+ network of specialists and find out how the Guardians of your Science are helping researchers in their quest to change the world.

Meet the guardians of your science

Shelly Witte

Texas, United States Field Service Engineer (FSE)
“Nothing needs to be improved. Mr. Witte, our service provider, is knowledgeable and helpful. He always takes the time to explain and answer questions.”

Role	Field Service Engineer (FSE)
Location	Texas, United States
Time with Thermo Fisher Scientific	19 年
Specialties	Validated Markets Expert
Favorite product line	qPCR assays
Area of study	General biology
Why did you choose a career in science?	I love science and enjoy discovering new information about ourselves and the world we inhabit.
What drives your passion to help customers facing challenges through SARS‑CoV‑2?	Providing our customers with the tools and information that will allow them to be successful in the role they play in addressing this crisis. Their work is a quest for knowledge, which they passionately pursue.
What is something that people should know about you and your work at Thermo Fisher?	We are very committed in being the best at what we do. As an FSE, I enjoy what I do as much today as when I first started 19 years ago. It never gets old!
What do you find most exciting about the work that our customers do?	Our customer’s work is a quest for knowledge which they passionately pursue.
He’s got the answers	Mr. Witte, our service provider, is knowledgeable and helpful.

Yiqun Chen

“I’m always willing to help our customers. It makes me happy to help people and to solve problems.”

Role	Technical Application Specialist
Location	Shanghai, China
Time with Thermo Fisher Scientific	4 年
Specialties	qPCR and CE
Favorite product line	TaqMan® assays
Area of study	Genetics of aging, molecular biology
Why science?	I have been curious about nature and science since I was a child. I like how science helps us to understand more about ourselves as well as the world we live in.
What do you find most exciting about the work that our customers do?	I am most excited about how our customers’ work makes the world healthier, cleaner and safer. It is this progress that helps us to appreciate the value of our work.
What is something that people should know about Thermo Fisher Scientific?	Thermo Fisher Scientific represents not only world-class products, but also excellent service and support. We have professional teams here, ready to help you.
What is something that people should know about you?	I’m always willing to help our customers. It makes me happy to help people and to solve problems.
Yiqun is a fan favorite.	“I sent my data to Ms. Chen and got the reply quickly. The problem was addressed perfectly. I will recommend the Thermo Fisher technical support to my colleagues and friend.”

Carsten Nielsen

Denmark
Field Application Specialist for real-time PCR
“We are often asked to help customers to find the best solution to get the answers they need. This means helping identify ways to make things easier and get answers faster—streamlining their workflow.”

Role	Field Application Specialist
Location	Northern Region, Denmark
Time with Thermo Fisher Scientific	4 years, beginning with 2.5 years as a Field Service Engineer
Specialties	实时荧光定量PCR
Favorite product line	qPCR assays
Area of study	MSc in Biotechnology Engineering
Why did you choose a career in science?	I am curious to know how things work and to gain new knowledge.
What do you find most motivating in your role?	I love to help people, which has worked well as a Field Application Scientist and Field Service Engineer. Combining these skills to solve customers’ problems is motivating. It is like playing Sherlock Holmes, finding all the clues and in collaboration with the customer or colleagues finding a solution to their problems. I also enjoy training customers in how to use our instruments and software so they are quickly up and running, which in the end enables the customer to be confident in getting the results and answers they need.
What is one of the most common challenges our customers face?	We are often asked to help customers to find the best solution to get the answers they need. This means helping identify ways to make things easier and get answers faster—streamlining their workflow.
What is something that people should know about Thermo Fisher?	We can provide the customer with solutions and not just instruments and reagents. As a company we have a lot of knowledge and we are here to help the customer get the answers they need to make the world healthier, cleaner and safer.
Customer love	“Super god oplevelse. Vi fik grundig forklaring på alt vi spurgte om, og de enkelte ting som underviseren ikke vidste undersøgte han og skrev email dagen efter. Alt i alt helt fantastisk” We got a thorough explanation of everything we asked about, and the individual things that the teacher did not know he examined and wrote the email the next day.

Jing Tian

Pudong, China
Field Application Scientist specializing in QuantStudio 12K Flex Real-Time PCR System
“Helping customers makes me happy. I always try to do my best to become one of the best field application scientists so that we can continue our high level of support for our customers.”

Role	Field Application Scientist
Location	Pudong, China
Time with Thermo Fisher Scientific	3 年
Specialties	QuantStudio 12K Flex Real-Time PCR System
Favorite product line	Our qPCR and Capillary Electrophoresis lines
Area of study	Biomedical materials
Why science?	I am very interested in Biology Science and eager to support its application in clinical and public health areas, which could improve our lives significantly.
What do you find most exciting about your work?	Sometimes this job is really tough and we have to do a lot of work to meet our custom demands or solve a problem. What is most exciting moment for me is when the case is finally finished and our customers are very satisfied and show their appreciation for our products and me.
What is one of the biggest challenge our customers face?	We have developed a lot of solutions for our customers; however, sometimes they are not clear about what they actually need. As a result, we sometimes cannot provide suitable products or solutions for them. That’s a big challenge in helping our customers.
What is something that people should know about Thermo Fisher Scientific?	We are trying our best to make the world healthier, cleaner, and safer.
What is something that people should know about you?	Helping customers makes me happy. I always try to do my best to become one of the best field application scientists so that we can continue our high level of support for our customers.
Jing is a fan favorite.	Jing has a loyal group of fans across the East China region. Her work spans across training and troubleshooting, all the way through supporting customers in the public health sector to problem solve. “Many thanks for providing us such a good chance to have the instrument training in your training center. Hope for the next!”

Nick Davenport

Eugene, USA
Technical Application Scientist specializing in cell analysis
“I’m very inquisitive and like to hunt down answers. I find it very satisfying to have a question and to have the tools to be able to answer it.”

Role	Technical Application Scientist
Time with Thermo Fisher Scientific	Nick was with Life Technologies 10 years ago prior to undertaking his graduate/postdoctoral work with the University of Wisconsin-Madison, then rejoined with Thermo Fisher Scientific 2 years ago as part of the Technical Support team.
特殊应用	Cell analysis
Favorite things to help with	Basic chemistry questions or topics related to chemical cross-linking. It’s not the most glamorous product line, but I find it’s the most intellectually stimulating and it’s a great demonstration of the variety of products we offer and support.
Area of study	Cellular and Molecular Biology
Why science?	I’m very inquisitive and like to hunt down answers. I find it very satisfying to have a question and to have the tools to be able to answer it.
What is something that people should know about your work here?	We’re in the role because we want to help people. I’m going to use all the resources at my disposal to help resolve any issues and/or answer your questions.
Nick is your guy!	“Spoke with Nick Davenport about an unusual application for lipophilic tracers. He knows the product inventory at ThermoFisher very well indeed and had innovative ideas about combining existing products to meet my needs. Nick followed up the phone call with an excellent email containing thoughtful, evidence based suggestions to develop a novel protocol. I'm very happy “Thermo Fisher Scientific has staff like Nick - he makes it easy to discuss complicated ideas and has exemplary follow up. Thank you.” Please continue providing your customers with this exceptional service.” “Nick was extremely knowledgeable about the question I had regarding the Click-it EdU Kit. He was very professional and friendly. ” Thanks so much.”

Jan-Hendrik Rohde

Darmstadt, Germany
Technical Application Scientist specializing in quantitative and digital PCR, PCR plastics and Cyclers, anything related to microRNA
“We are trying to help you get the best results possible using our reagents.”

Role	Technical Application Scientist
Location	Darmstadt, Germany
Time with Thermo Fisher Scientific	3 年
Specialties	Quantitative and digital PCR, PCR plastics and Cyclers, anything related to microRNA
Favorite product line	My favourite product line is our TaqMan microRNA Assays on account of them being one of the major contributors that kept me sane during my PhD-thesis.
Area of study	Human biology with a focus on molecular biology
Why science?	I have always been fascinated to find out how things work and with learning all sorts of new information. Working in Science, you are on the frontiers of knowledge, so not only do you learn new, interesting insights about how things work, you are also one of the first to know about it.
What would you call the biggest challenge facing our customers?	I think one of the biggest challenges, not just for our customer but Scientist in general, is often the pressure to publish again and again quickly. This leads to them cutting some corners and then they sometimes end up with us at the tech support because their initial results have been based on less than optimal experimental set-ups.
What is something that people should know about Thermo Fisher Scientific?	We are trying to help you get the best results possible using our reagents. Really for us if you publish it is free advertisement so we are really trying to get all of your experiments to work without a hitch.
What is something that people should know about you?	Sometimes if someone contacts me I answer short and to the point. This is not due to rudeness; being German, I like to communicate efficiently. So if you want to chit-chat I am happy to do so but you have to prompt me.
Dr. Jan-Hendrik is your expert.	“Dr. Jan - Hendrik Rohde helped me by mail very fast and very precisely. Thank you!” “Jan Rohde was very helpful with answering my questions.” “Technical competence, very politely and simply goal-leading!”

Shelly Witte

Shelly Witte

Role	Field Service Engineer (FSE)
Location	Texas, United States
Time with Thermo Fisher Scientific	19 年
Specialties	Validated Markets Expert
Favorite product line	qPCR assays
Area of study	General biology
Why did you choose a career in science?	I love science and enjoy discovering new information about ourselves and the world we inhabit.
What drives your passion to help customers facing challenges through SARS‑CoV‑2?	Providing our customers with the tools and information that will allow them to be successful in the role they play in addressing this crisis. Their work is a quest for knowledge, which they passionately pursue.
What is something that people should know about you and your work at Thermo Fisher?	We are very committed in being the best at what we do. As an FSE, I enjoy what I do as much today as when I first started 19 years ago. It never gets old!
What do you find most exciting about the work that our customers do?	Our customer’s work is a quest for knowledge which they passionately pursue.
He’s got the answers	Mr. Witte, our service provider, is knowledgeable and helpful.

Yiqun Chen

Yiqun Chen

“I’m always willing to help our customers. It makes me happy to help people and to solve problems.”

Role	Technical Application Specialist
Location	Shanghai, China
Time with Thermo Fisher Scientific	4 年
Specialties	qPCR and CE
Favorite product line	TaqMan® assays
Area of study	Genetics of aging, molecular biology
Why science?	I have been curious about nature and science since I was a child. I like how science helps us to understand more about ourselves as well as the world we live in.
What do you find most exciting about the work that our customers do?	I am most excited about how our customers’ work makes the world healthier, cleaner and safer. It is this progress that helps us to appreciate the value of our work.
What is something that people should know about Thermo Fisher Scientific?	Thermo Fisher Scientific represents not only world-class products, but also excellent service and support. We have professional teams here, ready to help you.
What is something that people should know about you?	I’m always willing to help our customers. It makes me happy to help people and to solve problems.
Yiqun is a fan favorite.	“I sent my data to Ms. Chen and got the reply quickly. The problem was addressed perfectly. I will recommend the Thermo Fisher technical support to my colleagues and friend.”

Carsten Nielsen

Carsten Nielsen

Role	Field Application Specialist
Location	Northern Region, Denmark
Time with Thermo Fisher Scientific	4 years, beginning with 2.5 years as a Field Service Engineer
Specialties	实时荧光定量PCR
Favorite product line	qPCR assays
Area of study	MSc in Biotechnology Engineering
Why did you choose a career in science?	I am curious to know how things work and to gain new knowledge.
What do you find most motivating in your role?	I love to help people, which has worked well as a Field Application Scientist and Field Service Engineer. Combining these skills to solve customers’ problems is motivating. It is like playing Sherlock Holmes, finding all the clues and in collaboration with the customer or colleagues finding a solution to their problems. I also enjoy training customers in how to use our instruments and software so they are quickly up and running, which in the end enables the customer to be confident in getting the results and answers they need.
What is one of the most common challenges our customers face?	We are often asked to help customers to find the best solution to get the answers they need. This means helping identify ways to make things easier and get answers faster—streamlining their workflow.
What is something that people should know about Thermo Fisher?	We can provide the customer with solutions and not just instruments and reagents. As a company we have a lot of knowledge and we are here to help the customer get the answers they need to make the world healthier, cleaner and safer.
Customer love	“Super god oplevelse. Vi fik grundig forklaring på alt vi spurgte om, og de enkelte ting som underviseren ikke vidste undersøgte han og skrev email dagen efter. Alt i alt helt fantastisk” We got a thorough explanation of everything we asked about, and the individual things that the teacher did not know he examined and wrote the email the next day.

Jing Tian

Jing Tian

Role	Field Application Scientist
Location	Pudong, China
Time with Thermo Fisher Scientific	3 年
Specialties	QuantStudio 12K Flex Real-Time PCR System
Favorite product line	Our qPCR and Capillary Electrophoresis lines
Area of study	Biomedical materials
Why science?	I am very interested in Biology Science and eager to support its application in clinical and public health areas, which could improve our lives significantly.
What do you find most exciting about your work?	Sometimes this job is really tough and we have to do a lot of work to meet our custom demands or solve a problem. What is most exciting moment for me is when the case is finally finished and our customers are very satisfied and show their appreciation for our products and me.
What is one of the biggest challenge our customers face?	We have developed a lot of solutions for our customers; however, sometimes they are not clear about what they actually need. As a result, we sometimes cannot provide suitable products or solutions for them. That’s a big challenge in helping our customers.
What is something that people should know about Thermo Fisher Scientific?	We are trying our best to make the world healthier, cleaner, and safer.
What is something that people should know about you?	Helping customers makes me happy. I always try to do my best to become one of the best field application scientists so that we can continue our high level of support for our customers.
Jing is a fan favorite.	Jing has a loyal group of fans across the East China region. Her work spans across training and troubleshooting, all the way through supporting customers in the public health sector to problem solve. “Many thanks for providing us such a good chance to have the instrument training in your training center. Hope for the next!”

Nick Davenport

Nick Davenport

Role	Technical Application Scientist
Time with Thermo Fisher Scientific	Nick was with Life Technologies 10 years ago prior to undertaking his graduate/postdoctoral work with the University of Wisconsin-Madison, then rejoined with Thermo Fisher Scientific 2 years ago as part of the Technical Support team.
特殊应用	Cell analysis
Favorite things to help with	Basic chemistry questions or topics related to chemical cross-linking. It’s not the most glamorous product line, but I find it’s the most intellectually stimulating and it’s a great demonstration of the variety of products we offer and support.
Area of study	Cellular and Molecular Biology
Why science?	I’m very inquisitive and like to hunt down answers. I find it very satisfying to have a question and to have the tools to be able to answer it.
What is something that people should know about your work here?	We’re in the role because we want to help people. I’m going to use all the resources at my disposal to help resolve any issues and/or answer your questions.
Nick is your guy!	“Spoke with Nick Davenport about an unusual application for lipophilic tracers. He knows the product inventory at ThermoFisher very well indeed and had innovative ideas about combining existing products to meet my needs. Nick followed up the phone call with an excellent email containing thoughtful, evidence based suggestions to develop a novel protocol. I'm very happy “Thermo Fisher Scientific has staff like Nick - he makes it easy to discuss complicated ideas and has exemplary follow up. Thank you.” Please continue providing your customers with this exceptional service.” “Nick was extremely knowledgeable about the question I had regarding the Click-it EdU Kit. He was very professional and friendly. ” Thanks so much.”

Jan-Hendrik Rohde

Jan-Hendrik Rohde

Role	Technical Application Scientist
Location	Darmstadt, Germany
Time with Thermo Fisher Scientific	3 年
Specialties	Quantitative and digital PCR, PCR plastics and Cyclers, anything related to microRNA
Favorite product line	My favourite product line is our TaqMan microRNA Assays on account of them being one of the major contributors that kept me sane during my PhD-thesis.
Area of study	Human biology with a focus on molecular biology
Why science?	I have always been fascinated to find out how things work and with learning all sorts of new information. Working in Science, you are on the frontiers of knowledge, so not only do you learn new, interesting insights about how things work, you are also one of the first to know about it.
What would you call the biggest challenge facing our customers?	I think one of the biggest challenges, not just for our customer but Scientist in general, is often the pressure to publish again and again quickly. This leads to them cutting some corners and then they sometimes end up with us at the tech support because their initial results have been based on less than optimal experimental set-ups.
What is something that people should know about Thermo Fisher Scientific?	We are trying to help you get the best results possible using our reagents. Really for us if you publish it is free advertisement so we are really trying to get all of your experiments to work without a hitch.
What is something that people should know about you?	Sometimes if someone contacts me I answer short and to the point. This is not due to rudeness; being German, I like to communicate efficiently. So if you want to chit-chat I am happy to do so but you have to prompt me.
Dr. Jan-Hendrik is your expert.	“Dr. Jan - Hendrik Rohde helped me by mail very fast and very precisely. Thank you!” “Jan Rohde was very helpful with answering my questions.” “Technical competence, very politely and simply goal-leading!”

Who’s the guardian helping to protect your instruments?

We want to hear about the Guardian of your Science and how they have supported you through SARS-CoV-2 to keep your lab up and running. Let us know about your experience and they may become our next featured Guardian.

Submit my nomination

Guardians in action

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FSE Renaldo Agostinelli: ""
FSE Lou Combs: ""
FSE Jeremy Felix: " Very intelligent, thorough, and very nice person to speak with/be around. "
FSE Miguel Fuentes: ""