Order FAQs

Where can I find my Order History information?

Within your Account Dashboard navigation, select Order History to retrieve both order documents (such as dispatch notes, proof of delivery and invoices) and product documents (Certificates, Data Sheets) for transactions placed either online or through Customer Care.

How do I share my Order History information with coworkers?

The 'My Collaborators' feature on your Account Dashboard allows you to easily share your order history information with colleagues. 

How do I access multiple invoices?

Retrieve multiple invoices on the Invoice tab located in Order History. From this area you can search, filter, view, and download invoices efficiently.

How do I check my order status?

For online or offline orders, access the Order Lookup Tool to track your order status and check on shipments through delivery with your PO number or sales order number. You can also access dispatch notes and obtain proof of delivery to see when the shipment arrived and who signed for it.

How do I manage my Saved Carts?

Shopping carts are auto-saved and can be managed in your account dashboard under Saved Carts. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.

How do I share shopping lists with my coworkers?

Add products to an existing list or new list while you shop, and share lists with coworkers for collaboration or to request purchase on your behalf. 

How do I update my account profile information?

Review and update your contact information or change your account password in My Profile. You can also update your email notification preferences, shipping and billing addresses, and payment methods.

How do I update my contact information?

Review and update your contact information, update your account e-mail address for confirmation letters, literature, and other communications. Changes made here will not affect your shipping address.

How do I change my password?

To change your password, enter your current password and create a unique and strong password to protect your account. It should be 8-20 characters, including one uppercase letter, one lowercase letter, one number, and at least one special character.

How do I set up order-related email notifications?

Update your Order Confirmation Settings, so you can turn the following on or off: order and shipping confirmation emails, copies of invoice receipts, delivery confirmation emails, same as product and promotional updates.

How do I personalize my shipping or billing address?

Instantly update the 'attention to', 'department or lab' and 'building or room' fields in existing validated shipping and billing addresses. 

How do I add a new address?

Add a new address or request address changes here. Allow up to 24 hours for customer care to verify it. If you add a new address that is already associated to your account, it will be available immediately. During this time, the address will be shown as 'Pending' and you'll receive confirmation when the update is complete. 

How do I place an online order?

Place an online order by adding items to your cart from product pages, search results, content pages, or custom tools pages. You can also use the Quick Order tool to bulk upload products, copy and paste items, or manually add items to your order. Additionally, you can promote items to your cart from Save for Later, a Shared List, a Saved or Transferred Cart, or reorder from your Order History.

How do I add multiple products to my cart using Quick Order tool?

Access Quick Order tool to add multiple products directly to your cart by entering catalog numbers using copy/paste or manual input. You can also use it to bulk upload many items simultaneously. 

How do I share shopping lists with my coworkers?

Add products to an existing list or new list while you shop and share lists with coworkers for collaboration or to request purchase on your behalf. 

How do I manage my Saved Carts?

Shopping carts are auto-saved and can be managed in your account dashboard under Saved Carts. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.

How do I save products for later purchases?

You can put aside items in your shopping cart that you do not want to buy right away but might consider in the future with ‘Save for later’.

How do I enter promotions or quotes to get special pricing?

Once all items are added to your cart, simply enter the promotion code or quote in the designated area labeled 'Enter a quote or a promotion' and then select 'apply'.

How do I look for product alternatives?

If a product is not immediately available or has been discontinued, you will be able to view and select an in-stock product alternative suggestion. Look for the text "Available alternatives" next to the unavailable product. Explore the details of each alternative product and add it to your cart if suitable.

How do I set up in-stock notifications?

Request to be notified when products are back in stock at your local distribution center by using the 'In-stock Notifications' feature. Simply enter your email address and select 'Notify Me'. You will receive an email with a link to the product for purchase when it is back in stock locally.

How do I check my order status?

Check your order's status, including shipment tracking information, within the Order History section of your Account Dashboard or the Check Order Status tool on the top right of all pages.

How do I edit my shipping and billing addresses?

After selecting 'Proceed to checkout', you can review your shipping and billing addresses. Select any authorized shipping or billing addresses in your institution account.  You can update the 'attention to', 'department or lab' and 'building or room' fields in existing validated shipping and billing addresses. If needed, you can request edits or a new shipping/billing addresses.

What payment methods are accepted?

Select from Purchase Order or My Approver will pay as your payment method. If you choose My Approver, specify the approver for the order.

How do I enter promotions or quotes to get special pricing?

Once all items are added to your cart, simply enter the promotion code or quote in the designated area labeled 'Enter a quote or a promotion' and then select 'apply'.

What should I do if I encounter an error message while applying a promotion or quote?

Certain promotions cannot be combined. If you get an error when applying a promotion, leave comments in the special instructions section during checkout for our Customer Care team to review.

How do I save promotions or quotes for future purchases?

You can save your promotion or quote codes within your profile under Payment Methods. Once saved, they will appear automatically in your cart for each purchase until you remove them from your profile.

How do I view a Sales Quote and share it with coworkers?

Sales Quotes can be viewed from the Quote History section of your account. This section allows you to download a copy of a quote and share it with your coworkers.

Learn more about web quotes here. 

How do I generate a Web Quote with contracted account pricing?

Utilize the Generate Web Quote feature in the cart to produce a PDF summary of specified products, displaying your account pricing and the total order cost, including taxes and handling fees.

How do I view and share a Web Quote with coworkers?

Once generated, a Web Quote appears under Saved Carts with a "W" prefix, ready for your convenience. You can save, print, or share the PDF file with colleagues.

Does the pricing on my Web Quote can change?

Yes, the pricing on your Web Quote is based on current rates. However, prices may change without notice, rendering your Web Quote outdated. For inquiries about pricing, contact your Account Representative.

How do I check my order status?

Check your order's status, including shipment tracking information, within the Order History section of your Account Dashboard or the Check Order Status tool on the top right of all pages.

How do I reorder products?

You can reorder products either from Order History or a shared list. In Order History, select the order number or expand the plus sign on the right to review order details and access the reorder button.

Where can I find my order history information?

Within your Account Dashboard navigation, select Order History to retrieve both order documents (such as dispatch notes, proof of delivery and invoices) and product documents (Certificates, Data Sheets) for transactions placed either online or through Customer Care.

How do I access multiple invoices?

Access multiple Invoices on the Invoice tab located in Order History. From this area you can search, filter, view, and download invoices efficiently.

How do I obtain order-related documents?

Expand order details within Order History or Recent Orders, to access dispatch notes, proof of delivery and invoices for the items that you have ordered.

How do I get Key Technical Product Documents?

Expand order details within Order History or Recent Orders, and select 'Product Documents' drop-down menu, to access all product documents for the items that you have ordered such as manuals, certificates, safety data sheets, and protocols.

You can also download product documents for the items you have ordered directly here.

How do I start a return or report an issue with my order?

Request a return or report order issues, by completing this form to get assistance. A Customer Care representative will contact you with the next steps to handle your request.

How do I check my order status without logging in?

Select 'Order Status' at the top right of the website, or use Order Lookup Tool to track your order status and check on shipments through delivery with your PO number or sales order number. Then, input the shipping postal code/zip code and click 'View Order Details’. 

How do I check my order status if I have multiple orders assigned to the same PO number?

For PO numbers with multiple orders assigned, you need to specify an order date range to obtain status for the correct order.

How do I access dispatch notes and signed proof of delivery for my order?

Use Order Lookup Tool to view the most up-to-date availability information for each product in your order and access dispatch notes and signed proof of delivery to see when the package arrived and who signed for it.

How do I view the expected arrival date for my order?

Click 'Track Shipments' to view the expected arrival date(s) and access the shipment tracking details for the order, including the number of items and products in each shipment. Select ‘Sign up for delivery’ notifications and receive SMS texts.