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We are dedicated to your success. Get back on track. View our expert recommendations for commonly encountered problem scenarios.
View the relevant questions below:
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Here are some suggestions to try:
Please check to see whether the plasmid was ethanol precipitated and washed after elution from the column. Inhibition may occur if there is too much salt and/or if the pH is too high.
To reduce RNA contamination:
To troubleshoot the bacterial culture:
If contaminating DNA is seen, there may have been problems with the cell lysis and neutralization steps. Perhaps the mixture was not centrifuged appropriately or the sample was mixed too harshly during the lysis step.
This is common if the solution gets too cold. If necessary, warm the solution briefly to 37°C until the precipitate is dissolved.
Please see our suggestions for this problem:
We have seen this on occasion. The particles do not affect quality of the DNA. Remove the particles by performimg a 1 minute centrifugation at 12,000 x g.
Extra bands can occur when plasmid DNA is nicked and/or permanently denatured. Plasmid DNA that has been nicked (covalently opened) will run slower than supercoiled DNA during electrophoresis. A small amount of this species of DNA is common and is suitable for downstream applications. Permanently denatured DNA will migrate ahead of the supercoiled DNA and may not be suitable for downstream applications. Do not allow the lysis reaction to proceed longer than 5 minutes.
The HiPure kits should remove all protein from the DNA including endonucleases. For the silica-based PureLink Quick Plasmid Miniprep Kit, we recommend an extra wash with the optional Wash Buffer W10 to remove endonucleases. This solution is not compatible with the HiPure system and should not be used with those kits. Alternatively, heat the eluted DNA in TE for 10 min at 70°C. This should heat-inactivate any contaminating nucleases.
Yes, we would recommend purchasing the PureLink HiPure BAC Buffer Kit (Cat. No. K210018). You will need to add less RNase A than stated on the bottle label of the R3 buffer in this kit. It says to add 5.6 mL of RNase A. This is the correct amount for the BAC protocol; however, if you are performing standard plasmid isolation, 1.4 mL RNase A should be added.
A common problem encountered with absorbance measurements is turbidity of samples. (This could be caused by residual resin from the column.) If there is insoluble material in the cuvette (not often detected by the naked eye), much of the UV light is not absorbed but scattered, leading to an artificially high UV absorbance reading (at 260 or 280 nm, for example.) If your A260 is high, we recommend that you check the A320 to determine if there is resin in the sample. You can also try to centrifuge or filter (0.2 µm filter) your sample to remove any resin and then recheck the concentration.
We strongly recommend using the Elution Buffer provided in the kit, and do not recommend elution with water. If you need to elute in any other buffer, be sure to use a buffer of pH 8.5–9.0 for efficient DNA elution.
Yield can be variable, but should be between 500 µg and 1 µg per purification. This range is a result of: air pressure and air flow into the instrument, cell amounts (due to volume, strain, or type of medium), culture growth phase, plasmid size, and the ori on the plasmid.
The two most common seen causes for low/no yield are: low air pressure and/or flow rate (the instrument requires air flow rate of 4 cfm at 90 psi) and overloading (we recommend using 100–125 mL of LB culture at OD 2.0).
There are three possible reasons for this:
The variability of the air flow will reduce the amount of plasmid DNA recovered from the precipitator membrane. An expected elution volume recovery should be between 800 and 1,000 µl.
If larger plasmids are in use, the DNA size may impede the precipitator membrane enough to reduce the final elution flow. We have verified that elution volume (and yield) may be reduced if plasmids are large or exceed the recommended range.
If you using enriched medium (TB, Circlegrow, etc.) then the low elution volume may be due to overloading the system, causing the pump to overload during the first few pumping cycles, causing blow-back into the reagent tray and blowing out some of the elution volume. A drop in house air pressure can also cause a low elution volume.
These are valve errors. The error number tells which valve is failing.
Typically, "valve=1/Error Code 52=1” means an air supply issue, as valve 1 often fails if the air pressure or flow is on the low side. If you see this error message, please measure the air pressure and flow rate. Once verified, cycle the power and restart the machine. It should pass the self-check test. However, if the problem persists even if the air pressure and flow rate meet the instrument's needs, it means the instrument needs service due to liquid or debris in the air lines. The most common cause for this failure is using too-rich medium or too many cells.
For “valve=5/Error Code 52=5” or any number except 1, try to reboot the instrument. If the same valve error shows up, it usually suggest this specific valve is failing. If after rebooting, you see a different error number, please check to see if the air pressure and flow rate meet the requirements.
This is usually caused by a sudden dip in the air flow (an air system problem, usually not related to the instrument itself). During the BenchPro 2100 procedure, the lysis step and elution step are the two steps that require higher air pressure, so this error message is usually seen at these two steps. If this error happens during the lysis step, we recommend restarting from the beginning, with a new culture, new card, and new reagent tray. There is no way to recover the sample.
If this happens at the elution step, you can see if you can get any eluted DNA. Hopefully some DNA has already eluted out (usually most DNA is eluted out in the first 1–2 minutes of the elution step). If this happens right before the elution step, with no solution in the elution tube yet, you can empty out the reagent tray reservoirs and refill them with 1.5 ml of TE or water in the right reservoir, then set up the run with the same tray and card and run the protocol again.
Please follow the sequence of steps below to try to release the drawer lock:
It’s completely normal for this to happen during the run and we often see it, but haven't had it lead to any problems in the instrument. You can try widening the holes with the piercing tool, which will help any of the liquid run back into the tray. More debris on the top of the foil can occur when there is too much of a high OD culture added into the system; therefore, check this and scale back accordingly. After heavy use of the instrument, you may see some of this debris ending up in the drawer and occasionally on the tracks of the instrument, but it won’t hurt the instrument. However, if it's a concern, we would recommend taking some Kimwipes wipers, moistening them with 70% ethanol, and wiping it down.
For Research Use Only. Not for use in diagnostic procedures.