UEC Viewer for Remote Support of Themo Scientific Electron Microscopes

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Find your malfunction error code

UEC (Unique Error Code) Viewer is a service application that allows you to share error codes at the point of instrument malfunction with our team of remote support engineers. This may help to identify root cause of the issue faster and more precisely. UEC Viewer, once executed, retrieves and displays all error codes that occurred in past 72 hours. 

 

It's essential to execute the UEC Viewer before the technical issue with the instrument is reported to the RSE team. A remote support engineer will then search for the next steps related to the error code in our internal knowledge base. 

Technical requirements

This is for TEM instruments running Windows 10 only.

 

To install UEC Viewer, simply download and run the installer file on your microscope PC. Once the installer is executed, there will be a pop-up window stating it’s finished.

Installer file and instructions

Download the installer and run the application. 

Once installed, the application will be available in the Start menu.

When the UEC Viewer is opened, recent error codes will show along with time stamps. While the default timeframe is 72 hours, you can use the slides at the top of the window allow to narrow down the time frame.

 

Share the UECs with your remote service engineer. 

FAQs

Q: Why should I install a new application?

A: UEC Viewer will help us identify the root cause of failures much faster.

 

Q: Does UEC Viewer read settings or research data from my instrument?

A: UEC Viewer only reads error codes and their time stamps. 

 

Q: What data does UEC Viewer access?

A: UEC Viewer reads the data services database, which provides most analytical data.

 

Q: Can I run UEC Viewer before I report a system failure to the remote service engineer?

A: Yes, running UEC Viewer before reporting a failure will help us solve the issue faster.

 

Q: Do I have to pay to use UEC Viewer?

A: No, UEC Viewer is free for all systems under warranty or with any service contract.

 

Q: Where do I find the meaning of an error code and its documentation?

A: Currently, error code documentation is available only to Thermo Fisher engineers. 

 

Q: Can I install this on my support PC?

A: No, UEC Viewer will not show any values when run on a support PC.

For Research Use Only. Not for use in diagnostic procedures.