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HPLC service and support
Looking for technical support resources for your HPLC or UHPLC instrument? Browse the resources below, or contact us if you still have questions.
HPLC introduction and tutorials
Introduce yourself to your instrument with our familiarization guides, best practices, and more to ensure you have a positive start-up experience.
HPLC maintenance
Access manuals, guides, videos, replacement parts, and preventative maintenance services.
HPLC repair services
Explore repair-on-demand or flexible service plan options. These are provided on-site, via depot repair, or with an on-site service engineer.
HPLC training & education
Browse our range of onsite and digital training programs and stay up to date with our latest HPLC information.
HPLC troubleshooting
Solve common HPLC issues. We provide online LC troubleshooting help with a list of symptoms, root causes, and solutions.
Consumables support
Access consumables specific support resources and log support tickets.
Chromeleon CDS enterprise support plan and services
Your Chromatography Data System is a critical component for your laboratory and organization. It is important to have confidence in your software – that it is up to date, properly supported, and running at optimum efficiency. Secure and future-proof your investment with an uninterrupted, cost-effective Chromeleon Chromatography Data System (CDS) Enterprise Support Plan.
Get your CDS Support and Maintenance Agreement (SMA) and join the Chromeleon CDS community where productivity and uptime is always maximized. SMA benefits include:
- Free upgrades to all released Chromeleon CDS versions
- Direct access to a dedicated CDS support team to resolve critical issues
- Guaranteed response times for fast resolution of issues
- Technical support via phone, email and remote support software
- Online access to the CDS knowledgebase
- Our training experts will work with you to assess your learning requirements and provide recommendations
If you already have an eService account, visit our Digital Science Support Resource Center where we offer the comprehensive technical support, training, and consulting services described above. Contact us via Global Support Contacts for Digital Science Products.
For more information, visit Chromeleon Support ›
Chromatography and mass spectrometry support center
Our resource for your mass spectrometry support needs. Obtain technical information, view tips and tricks when starting an experiment, and find answers to everyday problems for liquid chromatography mass spectrometry instruments and reagents.
Visit the Mass Spectrometry Support Center ›
In addition to Chromeleon Software, we provide support information for other LC-MS software packages:
Contact technical support
We offer help with product selection and ordering, product applications and use, instrument support, field service fulfillment, depot repair, or finding the dealer or distributor for your product of interest.
Contact Technical Support ›
CMD Wide-format style fixes
Style Sheet for Global Design System
Style Sheet for Komodo Tabs
CMD SchemaApp code