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Thermo Fisher Scientific is dedicated to providing exceptional products and services to our customers.
As an Ion Torrent NGS customer, you have access to a worldwide team committed to enabling reproductive genetic testing for your research lab.
Our service and support teams enable our users across the customer support continuum. Whether you are a new customer in need of instrument set-up assistance or an established user looking to troubleshoot, add a new assay to your workflow, or perform an analytical validation, we are with you every step of the way.
Our stellar service and support offerings provide:
Count on our dedicated Customer Concierge Services for an exceptional and seamless experience implementing your new instrument. From order placement through installation and training, we’ll streamline and simplify the process as your main point of contact to help ensure your laboratory is set up for success.*
* Concierge services are available in certain geographies for specific instruments.
For Research Use Only. Not for use in diagnostic procedures.
Consulting services offered for the guidance in enabling the analytical validation in support of research efforts only.