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Introducing “Stay Ahead,” Thermo Fisher’s service branding that empowers you to defy limitations, embrace seamless operations and reach new heights of success. Secure yourself from unexpected obstacles like downtime, non-compliance and long response time.
In alignment with our vision to help our customers step towards a cleaner, healthier and safer world, we have launched “Stay Ahead” so that our customers feel associated with us as a trust-worthy service provider who:
Maximizes instrument uptime
Provides complete laboratory compliance
Supports them to stay ahead in their industry
40 Years
Of Expertise
300+
Technical Experts
40+ Cities
Covered
Our Service Plans
Premier Planwith complete instrument
support coverage.
Essential planwith complete preventive
maintenance.
Basic Planpreventive maintenance visit.
Customers with a service plan experience more than 30% improvement in response time and 20% reduction in downtime compared to those without a service plan.*
Service Plan Benefits
Service Deliverables | Comprehensive Maintenance Contract  PREMIER | Limited Care Contract ESSENTIAL | Annual Maintenance Contract BASIC |
| On-site corrective services | |||
| Priority response time | 2 business days | 3 business days | 3 business days |
| On-site factory-certified parts |  | ||
| On-site labor and travel | | | |
| Preventive maintenance services | |||
| PM parts kit | | | |
| Pre-scheduled on-site preventive maintenance | 1 time/year | 1 time/year | 1 time/year |
| Fimware updates | | | |
| Digital remote support, diagnostic & corrective services | |||
| Unlimited access to remote support engineers through secure remote desktop control | | | |
| Value-added services | |||
| Spare parts discount | Spare parts covered in plan | 10% discount | - |
| Operational qualification | Add-on (Discounted) | Add-on | Add-on |
| Additional preventive maintenance (PM) | Add-on (Discounted) | Add-on | Add-on |
| Requalification (RQ) if OQ is purchased | | ||
Click to get a quote » | Premier Plan | Essential plan | Basic Plan |
Terms & Conditions
- Response time may vary by region, nationally recognized holidays and type of contract purchased.
- Service plan benefits may vary based on type and condition of instrument.
- Certain parts and consumables may be excluded based on type of instrument, please contact us for more details.
- Only one preventive maintenance visit is covered for Premier, Essential and Basic plan, all additional visits to be purchased separately.
- Resolution time is based on Thermo Fisher Scientific’s internal benchmarks. Actual resolution time may vary depending on the nature of the issue.
- All Calls on Toll Free number: 1800-209-7001 will be registered from Monday-Friday 9:00 am – 05:30 pm, except on nationally recognized holidays.
- All software upgrades need to be purchased separately.
- Discount rates may vary based on overall purchase value and cannot be accumulated or reused.
- Spares and training discount may vary based on instrument.
* Data is based on internal records and may vary based on instrument and plan chosen.
** Basic plan covers limited on-site visit. Hence, additional visit needs to be purchased separately.
Frequently Asked Questions
In case of any breakdown or technical issues, our remote tech support is just a call away. Please call on our toll-free number, 1800-209-7001, speak to our technical experts and get your technical issues resolved.
Please write to us at ininfo@thermofisher.com and we will get back to you.
Please write to us at ininfo@thermofisher.com and we will get back to you.
To know the contract status of your equipment, please call on our toll-free number 1800-209-7001 or write to us at ininfo@thermofisher.com and we will get back to you.
You can sign into the Premier, Essential or Basic plan with us after your warranty. Please write to us at ininfo@thermofisher.com to know further.
We support these additional services: Calibration, Validation, Spares & Consumables, and Relocation Services.