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Clinical Solutions
Services and support offerings for our clinical customers
Quality and efficiency in delivering patient test results shouldn’t be compromised under any circumstances. The best way we can support your mission is with our cutting-edge services and expertise. From 24/7 support and a 98% uptime guarantee*, to continuing education, to direct access to more than 2,000 OEM-certified service professionals, we’re here to help ensure the quality and efficiency of your work in delivering patient test results with complete confidence in your instruments and systems.
Essentials for Clinical Laboratories
Essential 1: Uptime
Stay up and running with our service plans that offer fast response and efficient issue resolution.
Essential 2: Compliance and Validation
Stay on top of quality and regulatory requirements with our qualification and validation services.
Essential 3: Training
Expand and refresh your team's knowledge on workflows, applications, and instruments with our education services.
Essential 1—Uptime
Our offering
AB Platinum Service Plan—Raise your testing confidence even higher with a service plan designed to provide the total lab support you need to deliver reliable patient results. The AB Platinum plan’s enhanced features include rapid-response, on-site support**, Priority Technical Support, comprehensive repair coverage, planned maintenance, digital remote support, qualification services, training by a field application scientist (FAS), and a 98% uptime guarantee*.
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AB Assurance Service Plan—Enjoy peace of mind with our most popular instrument service plan. The AB Assurance plan offers fast response times, issue resolution, built-in planned maintenance, and less guesswork with all standard repair costs included
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Essential 2—Compliance and Validation
Our offering
Qualification Services (IQ/OQ/PQ or IPV)—Get support for these activities with our manufacturer-trained and -certified field service engineers.
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Computer System Validation (CSV)—Get help to save time and control costs when you engage our specialists to guide you through the validation process documenting your data security, auditing, and e-signature software features.
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Analytical Validation (AV) Consulting Services—Allow our team of specialists to help you save time and control costs by helping you to schedule and plan your AV activities.
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Essential 3—Training
Our offering
Education Services
Craft a learning program to fit your team, your workflows, and your budget. Virtual and in-person options are here to help you get the most from your instruments, assays, and reagents.
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We are supporting over 43,000 instruments in the clinical market.
**Rapid-response, on-site support within the next business day is subject to regional availability.
*Terms and conditions apply. For complete details, go to thermofisher.com/uptime
Resources
Style Sheet for Global Design System