How to Use the Account Dashboard

The Account Dashboard provides rich tools to facilitate your buying experience and consolidates order-related information. It is comprised of three main areas: Track, Manage and Share Orders; View and Change Account Profile; and Additional Links and Tools.

The Track, Manage and Share Orders area consolidates information and tools for your orders and facilitates reordering of catalog and custom orders. 


The View and Change Account Profile area consolidates information and tools to update your account, profile, and email notifications.


In addition to the above, you will find links to Quotes and Supply Centers if applicable. If you utilize Services Central or Thermo Fisher Connect, you’ll also find a host of tools and information from those services.

 

Detailed information on the services and tools in the Account dashboard are below.

Account Dashboard 

  • View order-related information, re-order, start a return and track shipments
  • Get invoices, dispatch notes and key product documents
  • Update profile information

Track, Manage and Share Orders

Order History contains order information for transactions placed either online or through Customer Care. This is where you can retrieve both order documents (such as dispatch notes and invoices) and product documents (Certificates, Data Sheets). In this area you can also reorder products from order history or a list, start a return or report an issue.

 

  1. Select Order History from the left-column navigation of your account page.
  2. Search by product name, order number or catalog number.
  3. Use date range filters to locate your orders easily.
  4. Select the order number or expand the plus sign on the right to review order details. Order details include shipment status, access to order-related documents such as dispatch notes or invoices.
  5. You can also add products to a list, start a return, report an issue, or reorder from this area.  

Order history sharing using My Collaborators 

The 'My Collaborators' feature on your account dashboard allows you to easily share your order history information with colleagues.

  1. Navigate to 'My Collaborators' using the left-hand navigation menu on your account page.
  2. Select 'Add collaborator'.
  3. Enter the email address(es) of the colleague(s) you wish to share your orders with. You can enter a single email or multiple emails separated by commas. Please ensure that you only enter emails with a domain that matches your own (e.g., colleague@[my domain].com).
  4. Select the account from which you want to share your orders.
  5. Click on 'Share now'. Sharing your order history will also share all related documents and the entirety of your order history for the selected account.

Check Order Status

For online or offline orders, the Order Lookup Tool lets you track your order status and check on shipments through delivery with your sales order number. You can also access dispatch notes. <learn more about order tracking here>

 

Saved Carts

Shopping carts are auto-saved and can be managed in your account dashboard under 'Saved Carts'. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.

 

Shared lists

Add products to an existing list or new list while you shop, then access all your lists here. Share lists with others for collaboration or to request purchase on your behalf. 

 

Custom orders & projects

Here you will find GeneArt t®  Projects and the Ion AmpliSeq™ Designer information.

 

Tools & Calculators

Find various tools related to specific applications.

View and Change Account Profile

This area displays your current profile and preferences allowing changes where possible. Within the navigation, you will find the Invite a Colleague function that makes it easy for you to add a colleague to purchase. Using the My Collaborators function you can identify colleagues who can receive order and tracking information.

My profile

Review and update your contact information or change your account password in ‘My Profile’. Additionally, you can update your email notification preferences, shipping and billing addresses, and payment methods.

Contact information

You can review and update your contact information, update your account e-mail address for confirmation letters, literature, and other communications. Changes made here will not affect your shipping address.

Change password

To change your password, enter your current password and create a unique and strong password to protect your account. It should be 8-20 characters, including one uppercase letter, one lowercase letter, one number, and at least one special character.

Email notification preferences

Update your Order Confirmation Settings, you can turn the following on or off.

  • Send me order confirmation emails.
  • Send me shipping confirmation emails.
  • Email me copies of invoice receipts.
  • Send me delivery confirmation emails.

Marketing notifications (sent to primary email only)

  • Send me information about Thermo Fisher Scientific products and services.

Shipping and billing address

Personalize your shipping or billing address

 

You can instantly update the 'attention to', 'department or lab' and 'building or room' fields in existing validated shipping and billing addresses.

 

Add new addresses

 

If you add a new address that is already associated to your account, it will be available immediately. To add a new address or to request address changes, please allow up to 24 hours for customer care to verify your new address. During this time, the address will be shown as 'Pending' and you'll receive confirmation when the update is complete. If you place an order with newly requested address(es), your order will be processed once your addresses are confirmed.

Payment methods

Review and edit credit card or PO information. You can save payment methods and a promotion or quote.

Order history sharing using My Collaborators

Enable other account holders to view your orders, (including details and status) and order history (including download product and transaction documents) Note: you can add and edit your collaborators as needed.


The 'My Collaborators' feature on your account dashboard allows you to easily share your order history information with colleagues.

  • Navigate to 'My Collaborators' using the left-hand navigation menu on your account page.
  • Select 'Add collaborator'.
  • Enter the email address(es) of the colleague(s) you wish to share your orders with. You can enter a single email or multiple emails separated by commas. Please ensure that you only enter emails with a domain that matches your own (e.g., colleague@[my domain].com).
  • Select the account from which you want to share your orders.
  • Click on 'Share now'. Sharing your order history will also share all related documents and the entirety of your order history for the selected account.

Additional Links and Tools

Notifications bell

A notification “bell” on the site header alerts you to changes in order status. These notifications help you track the progress of orders and shipments. Click on the bell to see current notifications.

Quotes

Access quote history and search for quotes by quote number, quote name, quote date, and expiration date.

Services central

Services Central lets you manage service for your Thermo Fisher Scientific assets on a single online platform.  Learn more about the service here. For Services Central support you can access the help guide here.

 

Thermo Fisher Connect

The Connect Platform integrates with your current software, connecting existing equipment, instruments, and applications.

 

For support with the Connect Platform, please email support.informatics@thermofisher.com. 

 

For support with Thermo Fisher instruments and equipment, please email customercare@thermofisher.com.