Having difficulties with your experiment using SeqStudio Flex Series Genetic Analyzers?

We are dedicated to your success. Get back on track. View our expert recommendations for commonly encountered problem scenarios related to SeqStudio Flex Series Genetic Analyzers.

View the relevant questions below:

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What should I do if the SeqStudio Flex Genetic Analyzer instrument panel is blinking amber?

If the SeqStudio Flex Genetic Analyzer instrument panel is blinking amber, you should restart the instrument.

What should I do if the SeqStudio Flex Genetic Analyzer touchscreen becomes unresponsive?

If the SeqStudio Flex Genetic Analyzer touchscreen becomes unresponsive, press the power on/off button on the front of the instrument to restart the instrument. If the touchscreen is still unresponsive after the reboot, contact Technical Support at techsupport@thermofisher.com.

In the SeqStudio Flex Genetic Analyzer, I do not have access to the CBC or capillary array because the CBC is currently beneath the array with the tips inserted. How can I move it so I can have access to the array or CBC?

You can move the CBC by using the Manual commands. Tap on Dashboard›  Instrument Status›  Manual commands. Select Move buffer container› Send command. Once the CBC is no longer beneath the array with the tips inserted, close the Manual commands screen. You will now have access to the array and CBC.

With the SeqStudio Flex Genetic Analyzer, I tried to start a run, but the instrument displays a notification that there is not enough storage space. What should I do?

The SeqStudio Flex Genetic Analyzer instrument will not run unless the required amount of space is available to save the results on the instrument. To free up space on the hard drive, you will need to delete the run histories. We recommend that you first export the results before deleting them as the process is irreversible. At the home screen, tap Actions› Run history. Select the plates that you want to delete. Tap Delete› OK to confirm.

How can I request assistance from Technical Support or Instrument Service for SeqStudio Flex Series Genetic Analyzers?

You can request assistance from Technical Support or Instrument Service on the SeqStudio Flex Series Genetic Analyzers via the Smart Help function. In order to use this function, access to Thermo Fisher Connect must be enabled. You can also contact Technical Support at techsupport@thermofisher.com or Service Support at instrumentsupport@thermofisher.com.

For Research Use Only. Not for use in diagnostic procedures.