Optimizing productivity and performance

Thermo Fisher Scientific offers the complete solution of services and support for your gauging instrument—our service plans are flexible and adjusted to meet your needs. Partner with an experienced team to simplify the maintenance of your instrument into one unified solution, driving efficiencies and increasing uptime.

When you choose Thermo Fisher Scientific as your service provider, you are teaming up with an organization that understands your unique needs. Our highly qualified, factory-trained service team collaborates with you to learn your specific business goals and requirements. We know the importance of instrument upkeep to ensure parameters are accurate and that your instrument performs as designed.

Featured services

Preventive Maintenance

Preventive maintenance

We know your instruments better than anyone. Protect your investment with regular, scheduled care to maintain optimal gauging system performance and reduce operating costs. During a preventive maintenance visit, a field service engineer will review, inspect, and test the gauging system, replace worn parts, complete instrument safety checks, and backup system software. Preventive maintenance is an entitlement included in all our service plans.

Certified Parts

Certified parts

We only use original manufacturers’ certified parts to operate your system at maximum productivity. All our parts are guaranteed to perform to our instruments’ rigorous design specifications. Using manufacturer-approved parts eliminates the risk of increased cost resulting from unnecessary wear & tear and instrument downtime.

We maintain part inventories worldwide to respond to phone and online requests for replacement parts quickly. In addition, we recommend that you store critical spare parts locally for emergencies and operations where downtime is costly.

Priority Response

Priority response time

Skip the queue and get priority in resolving any issue. Our team is committed to providing the fastest response time possible. If an issue cannot be resolved remotely, our service plan customers can access priority onsite support.

Audit Consultancy

Audit and consultancy

A system audit and consultancy enable the end user to maintain optimal system performance from their gauging equipment and reduce operating costs. This service can also help identify or uncover process issues that have previously been undetected or unsolved. The system audit & consultancy can include calibration, control, tuning, and training services. This program can be tailored to meet the customers’ requirements, and an agreed agenda will be established before the site visit.

Earned Discounts

Earned discounts

Your loyalty is always rewarded! When you grant us the right to help you keep your equipment at top efficiency, we are repaying the favor with the commitment to offer you preferential treatment. Be it parts, application support, or software and system upgrades. We are in it for the long haul, together with you.

Service plans to support production uptime

With a service plan, you're covered in more ways than ever. You are the expert in your business, and we have the knowledge to keep your instrument running at top performance – together, we can build a partnership to achieve your production goals. Customers who partner with us for their service needs have access to our highest level of support and are investing in the longevity of their instrument. A service plan proactively protects instruments, maximizes uptime, manages yearly service expenditures, and allows you to focus on your core business.

Our portfolio of gauging service solutions helps you maximize your system's productivity and performance throughout its entire life cycle and achieve the highest rate of return on your investment.

Service plan highlights

  • Regularly scheduled preventative maintenance
  • Remote technical support
  • Priority on-site response times
  • Direct access to a highly experienced technical service team
  • Corrective maintenance with parts, labor, and travel included or at a discount
  • A service plan can be customized to meet your specific needs
Web gauging instruments service plans

Web gauging instruments service plans

A web gauging system ensures the efficient production of uniform, reliable, functional products. We offer a wide range of online, non-contact basis weight or thickness measurement gauges for flat-sheet applications in the plastics, converting, lithium-ion batteries, building products, and textiles industries. Partner with an experienced team to simplify the maintenance of your instrument into one unified solution, driving efficiencies and increasing uptime.

Learn more ›

 
Premium
Uptime maximized with the fastest, best response time available and full corrective maintenance coverage
Advanced
Increase uptime with regular maintenance & high-priority response times  
Preventive
Faster diagnosis and resolution
Preventive Services
Preventive maintenanceIncludedIncludedIncluded
Consumable partsIncluded1Included1,2Included1,2
Radiation inspection3IncludedIncludedIncluded
Maintenance trainingOptionOptionOption
Operator trainingOptionOptionOption
Instrument Optimization
System audit & consultancyOptionOptionOption
Additional application support15% off15% off-
Software upgrades10% off10% off-
System upgrades10% off10% off-
Corrective Maintenance
Remote technical support24/7Business hours option-24/7Business hours
Targeted onsite response4Top priorityHigh priorityPriority
Labor & travelIncludedIncluded15% off
Spare parts & repairsIncluded115% off15% off
  1. Exclusions apply
  2. Consumables included only during PMs, outside of PMs – parts discount applies
  3. Radiation Inspections during PM only and vary by region
  4. Actual targeted response time varies by region
Metal Gauging Services

Metal gauging instruments service plans

Metals production is a 24-hour-a-day, 365-day-a-year process. Our metal gauging systems are used in hot strip mills, cold rolling mills, and process lines. Whether you’re producing steel from iron ore or scrap, or your end product is more than several inches or less than a millimeter thick, you can rely on us to provide complete service solutions to maximize production uptime.

Learn more ›

 
Advanced
Increase uptime with regular maintenance & high-priority response times  
Preventive
Faster diagnosis and resolution  
Preventive Services
Preventive maintenanceIncludedIncluded
Radiation inspection1IncludedIncluded
Maintenance trainingOptionOption
Advanced trainingOptionOption
Instrument Optimization
System audit & consultancyOptionOption
Additional application support15% off-
Software upgrades10% off-
System upgrades10% off-
Corrective Maintenance
Remote technical supportBusiness hoursBusiness hours
Access to factory experts in ErlangenOption-
Targeted onsite response2High priorityPriority
Labor & travelIncluded15% off
Spare parts & repairs15% off15% off
  1. Radiation Inspections during PM only and vary by region
  2. Actual targeted response time varies by region
Battery gauging and advanced metrology analyzers service plans

Battery gauging and advanced metrology analyzers service plans

The inherently robust, state-of-the art design of the LInspector Edge In-line Mass Profilometer gives it a head start when it comes to performance, reliability, and serviceability. However, customer benefits go well beyond the product itself, extending to comprehensive service plans designed to fit specific operational strategies. We offer partnership around proactive services designed to optimize operations throughout the lifetime of the equipment, thereby maximizing return on investment.

Learn more ›

 
Resident engineer
Premium service with a dedicated Field Service Engineer, trained by Thermo Fisher, specialized in customer specific equipment
Premium
Uptime maximized with the fasted, best response time available and full corrective maintenance coverage.
Advanced
Increase uptime with regular maintenance & high-priority response times.
Preventive Services
Preventative maintenanceIncludedIncludedIncluded
Consumable partsIncluded1Included1Included1, 2
Radiation inspection 3IncludedIncludedIncluded
Maintenance trainingOptionOptionOption
Advanced trainingOptionOptionOption
Instrument Optimization
System audit & consultancyOptionOptionOption
Additional application support15% off15% off15% off
Software upgradesIncluded10% off10% off
System upgrades10% off10% off10% off
Corrective Maintenance
Remote technical support24/724/7Business hours (option 24/7)
Targeted onsite response4Available on siteTop priorityHigh priority
Labor & travelIncludedIncludedIncluded
Spare parts & repairs1Included1Included115% off
Consignment stock of spare partsOption1Option1
Resident engineerIncluded

1. Exclusions apply
2. Consumables included only during PMs, outside of PMs—parts discounts applies
3. Radiation inspections during PM only and vary by region 4. Actual targeted response time varies by region

Our teams are here to support you

The customer service support team can answer general questions and route you to the correct service team member.

Customer support is available during regular business hours.

Email customer service

The technical support team can troubleshoot and remotely resolve some technical issues. Provide guidance on software, hardware, and more.

Technical support is available during regular business hours and extended hours are available for customers with specific service plans.

For customers who do not have technical support included in a current service plan, there may be fees* associated with this service.

Email technical support

*The first 5 minutes of a technical support call are free. If support takes longer, the technical engineer will provide an hourly rate quote to the customer before continuing the call. Customers with a current service plan are not charged for technical support.

Are you interested in learning more about a service plan? Contact us to discuss how we can support your instrument with scheduled service and replacement parts.

Get a service quote

Connect with us by phone during regular business hours, and we will route you to the correct team member to speak to regarding customer service, technical support, or a service quote.

North America: +1 800-366-2533
Latin America: +1 800-366-2533 or +1 880-366-2533 (depending on country)
Europe, Middle East, and Africa: +49 (0) 9131-998-488
Australia, New Zealand, South East Asia, Taiwan, and Japan: +60 (603) 5122-8888

The customer service support team can answer general questions and route you to the correct service team member.

Customer support is available during regular business hours.

Email customer service

The technical support team can troubleshoot and remotely resolve some technical issues. Provide guidance on software, hardware, and more.

Technical support is available during regular business hours and extended hours are available for customers with specific service plans.

For customers who do not have technical support included in a current service plan, there may be fees* associated with this service.

Email technical support

*The first 5 minutes of a technical support call are free. If support takes longer, the technical engineer will provide an hourly rate quote to the customer before continuing the call. Customers with a current service plan are not charged for technical support.

Are you interested in learning more about a service plan? Contact us to discuss how we can support your instrument with scheduled service and replacement parts.

Get a service quote

Connect with us by phone during regular business hours, and we will route you to the correct team member to speak to regarding customer service, technical support, or a service quote.

North America: +1 800-366-2533
Latin America: +1 800-366-2533 or +1 880-366-2533 (depending on country)
Europe, Middle East, and Africa: +49 (0) 9131-998-488
Australia, New Zealand, South East Asia, Taiwan, and Japan: +60 (603) 5122-8888

 

Contact us

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