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There’s no time for downtime in your lab. Built on 40 years of service expertise, our superior service solutions for Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications help keep your lab up and running. More than 2,000 trained professionals make up the industry’s largest network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery. Customers worldwide count on us to deliver industry-leading service and support. You can too.
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2x faster response time
Instruments covered by our on-site plans are prioritized in the repair queue.
Save on repairs
Parts, labor, and travel are included in most plans, saving you over 25% for major part replacements.
Proactive instrument care
Scheduled planned maintenance is included in all on-site service plans, and is prioritized for service customers.
Easier instrument qualifications
Qualification services are completed by certified field service engineers, and take less than one day.
Designed to support larger systems such as engineer-installed real-time PCR, genetic analysis, capillary electrophoresis, flow cytometers, and next-generation sequencing instruments.
What’s included:
| AB Maintenance Plus | AB Assurance | AB Platinum | AB Ascend | |
|---|---|---|---|---|
| Response time | 3 business days* | 2 business days** | Next business day** | 2 business days** |
| Planned Maintenance | ||||
| Parts, labor, and travel | 10% discount | |||
| Digital remote support | ||||
| Qualification service | Available as add-on | Available as add-on | ||
| Field application scientist (FAS) consultation | Available as add-on | Available as add-on | ||
| Technical support (Mon-Fri, standard business hrs) | 24/7/365 | 24/5 | ||
| 98% uptime guarantee † |
* After receipt of purchase order
**Availability limited in some geographic areas
† Terms and conditions apply. For complete details go to AB Platinum Plan Terms and conditions.
Off-site service plans–you send your instrument to us
Off-site service plans are well suited for thermal cyclers, customer-installed real-time PCR systems, and selected benchtop instruments.
What’s included:
| Rapid Exchange | AB Repair Center (ABRC) Support Plus | |
|---|---|---|
| Response time | Replacement shipped in 1 business day** | Loaner instrument shipped in 1 business day* |
| Shipping, parts, and labor | ||
| Digital remote support | ||
| Planned maintenance | Available as add-on | Available as add-on |
| Qualification services | Available as add-on | Available as add-on |
| Access to technical support (Mon-Fri, standard business hrs) |
* Your instrument repaired and returned in ~3 weeks. Service plan without loan instrument also available.
** Availability limited in some geographic areas.
Style Sheet for Global Design System