Service & support
CDS support & services
Mass spec support
Contact technical support

Looking for technical support resources for your HPLC or UHPLC instrument? Browse the resources below, or contact us if you still have questions.

HPLC Repair Services

HPLC repair services

Explore repair-on-demand or flexible service plan options. These are provided on-site, via depot repair, or with an on-site service engineer.

Learn more ›

Your Chromatography Data System is a critical component for your laboratory and organization. It is important to have confidence in your software – that it is up to date, properly supported, and running at optimum efficiency. Secure and future-proof your investment with an uninterrupted, cost-effective Chromeleon Chromatography Data System (CDS) Enterprise Support Plan.

Get your CDS Support and Maintenance Agreement (SMA) and join the Chromeleon CDS community where productivity and uptime is always maximized. SMA benefits include:

  • Free upgrades to all released Chromeleon CDS versions
  • Direct access to a dedicated CDS support team to resolve critical issues
  • Guaranteed response times for fast resolution of issues
  • Technical support via phone, email and remote support software
  • Online access to the CDS knowledgebase
  • Our training experts will work with you to assess your learning requirements and provide recommendations

If you already have an eService account, visit our Digital Science Support Resource Center where we offer the comprehensive technical support, training, and consulting services described above. Contact us via Global Support Contacts for Digital Science Products.

For more information, visit Chromeleon Support ›

Our resource for your mass spectrometry support needs. Obtain technical information, view tips and tricks when starting an experiment, and find answers to everyday problems for liquid chromatography mass spectrometry instruments and reagents.

Visit the Mass Spectrometry Support Center ›

In addition to Chromeleon Software, we provide support information for other LC-MS software packages:

We offer help with product selection and ordering, product applications and use, instrument support, field service fulfillment, depot repair, or finding the dealer or distributor for your product of interest.

Contact Technical Support ›

 

 

CMD Wide-format style fixes
Style Sheet for Global Design System
Style Sheet for Komodo Tabs
CMD SchemaApp code