How to Use the Account Dashboard

The 'My Collaborators' feature on your account dashboard allows you to easily share your order history information with colleagues.

1. Navigate to 'My Collaborators' using the left-hand navigation menu on your account page.
2. Select 'Add collaborator'.
3. Enter the email address(es) of the colleague(s) you wish to share your orders with. You can enter a single email or multiple emails separated by commas. Please ensure that you only enter emails with a domain that matches your own (e.g., colleague@[my domain].com).
4. Select the account from which you want to share your orders.
5. Click on 'Share now'. Sharing your order history will also share all related documents and the entirety of your order history for the selected account.

Access multiple Invoices on the Invoice tab located in Order History. From this area you can search, filter, view, and download invoices efficiently.

1. Search by product name, order number, catalog number, PO number or by the last 4 digits of your credit card.
2. Use date range filters to locate invoices by order placement date. Combine it with other search criteria such as PO number or catalog number for precise invoice retrieval.
3. Preview your invoice details by clicking the eye icon beside each entry.
4. Download one or multiple invoices using the checkboxes.

Check Order Status

For online or offline orders, the Order Lookup Tool lets you track your order status and check on shipments through delivery with your PO number or sales order number. You can also access dispatch notes and obtain proof of delivery to see when the shipment arrived and who signed for it. <learn more about order tracking here>

Saved Carts

Shopping carts are auto-saved and can be managed in your account dashboard under 'Saved Carts'. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.

Shared lists

Add products to an existing list or new list while you shop, then access all your lists here. Share lists with others for collaboration or to request purchase on your behalf. 

Custom orders & projects

Here you will find GeneArt t®  Projects and the Ion AmpliSeq™ Designer information.

Tools & Calculators

Find various tools related to specific applications.

Review and update your contact information or change your account password in ‘My Profile’. Additionally, you can update your email notification preferences, shipping and billing addresses, and payment methods.

You can review and update your contact information, update your account e-mail address for confirmation letters, literature, and other communications. Changes made here will not affect your shipping address.

To change your password, enter your current password and create a unique and strong password to protect your account. It should be 8-20 characters, including one uppercase letter, one lowercase letter, one number, and at least one special character.

Update your Order Confirmation Settings, you can turn the following on or off.

• Send me order confirmation emails.
• Send me shipping confirmation emails.
• Email me copies of invoice receipts.
• Send me delivery confirmation emails.

Marketing notifications (sent to primary email only)

• Send me information about Thermo Fisher Scientific products and services.

Personalize your shipping or billing address

You can instantly update the 'attention to', 'department or lab' and 'building or room' fields in existing validated shipping and billing addresses.

Add new addresses

If you add a new address that is already associated to your account, it will be available immediately. To add a new address or to request address changes, please allow up to 24 hours for customer care to verify your new address. During this time, the address will be shown as 'Pending' and you'll receive confirmation when the update is complete. If you place an order with newly requested address(es), your order will be processed once your addresses are confirmed.

Review and edit credit card or PO information. You can save payment methods and a promotion or quote.

You can invite your colleagues to your institution's account on thermofisher.com. This will provide them with instant registration so they can participate in purchasing. Enter single or multiple emails separated with commas. 

Enable other account holders to view your orders, (including details and status) and order history (including download product and transaction documents) Note: you can add and edit your collaborators as needed.

The 'My Collaborators' feature on your account dashboard allows you to easily share your order history information with colleagues.

• Navigate to 'My Collaborators' using the left-hand navigation menu on your account page.
• Select 'Add collaborator'.
• Enter the email address(es) of the colleague(s) you wish to share your orders with. You can enter a single email or multiple emails separated by commas. Please ensure that you only enter emails with a domain that matches your own (e.g., colleague@[my domain].com).
• Select the account from which you want to share your orders.
• Click on 'Share now'. Sharing your order history will also share all related documents and the entirety of your order history for the selected account.