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Debbie Bowe
Sr. Tech Specialist and Master Trainer
Environmental and Process Monitoring

Meet our techs: Debbie Bowe

Debbie enjoys helping customers solve problems in all areas including programming samplers, passing leak checks and getting flow audits to meet standards.

Our techs are here to answer your questions, just email us.

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Question

When updating firmware using ePort, my 1405 installer program hangs and doesn't load the new file. How would I correct the issue?

Answer

Recent changes to Microsoft Windows Security interfere with the installer program. You must disable 'Windows firewall'. If you have a wireless network adapter, you must disable the wireless adapter temporarily. 

For more information, see TB09132013, Windows 7 and Windows 8 Software Compatibility Technical Bulletin.

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