My Pipette Creator

1. Can anyone access the My Pipette Creator app?
   Anyone with a Thermo Fisher Cloud account can access the My Pipette Creator app. Creating an account is free and can be done at www.thermofisher.com/cloud 
2. Can My Pipette Creator app be accessed offline?
   No, the app can only be accessed online.
3. Is My Pipette Creatorapp Windows and Mac compatible?
   The My Pipette Creator app can be used with all typical web browsers in any operating system (Windows, Mac). However, a connection to a Thermo Scientific E1-ClipTip pipette via the My Pipette Connect Utility can only be established in Windows operating systems. My Pipette Connect Utility supports Windows 10 and Windows 7 SP1 versions. In practice this means that program transfer to/from E1-ClipTip pipettes can only be done in Windows operating systems, but programs can be created and edited in any system from the My Pipette Creator app.
4. Are there any specific web browser/version requirements?
   The My Pipette Creator app can be used with all typical web browsers. Optimal performance is achieved with Google Chrome browser.
5. Can I use the My Pipette Creatorapp from my mobile phone and/or tablet?
   The My Pipette Creator app can be used with mobile phone and/or tablet via a web browser.  However, there is no separate mobile app available and the browser usability is not optimized for mobile use.  In addition, program transfer to/from E1-ClipTip pipettes can only be done from a PC with a Windows operating system.
6. What are the major differences between this online app and E1-ClipTip pipette software?
   The My Pipette Creator app enables program sharing between multiple pipettes and users, which is not possible with E1-ClipTip pipette software. It also allows uploading of readymade programs to Thermo Scientific instruments and reagent kits from the protocol library that you would otherwise need to program manually, step-by-step, when using only the E1-ClipTip pipette. In addition, the Thermo Fisher Cloud offers extensive storage space so you are not limited to the pipette’s memory space.
7. Which pipettes are compatible with My PipetteCreator app?
   The My Pipette Creator app is compatible with Thermo Scientific E1-ClipTip Electronic pipette models with software version 1.28.XX.XXX.XXX.XXX and later.
8. How can I differentiate E1-ClipTip programs from other instrument programs with similar names in my Thermo Fisher Cloud personal folders?
   All programs created with the My Pipette Creator app have ".ei" file name extensions. For example, multidisp 50ul.ei.

1. How can I connect my E1-ClipTip pipette to the My Pipette Creator app?
   See instructions found in the Getting Connected - Quick Start Guide or view the How-to videos make getting started easy.
2. What is the My Pipette Connect Utility?
   The My Pipette Connect Utility is a Windows tray application which enables E1-ClipTip pipettes to be connected to the Thermo Fisher Cloud. It can be downloaded from the My Pipette Creator app by selecting the ‘Add a new E1-ClipTip’ function.
3. How can I tell if the My Pipette Connect Utility is installed and running?
   The My Pipette Connect Utility only needs to be downloaded and installed once onto a PC. You can check to see if the program exists in the Program list on the PC. When it is running, there will be a cloud icon in the system tray.
4. Windows Bluetooth requires a pairing code? What is it and where can I get it?
   Some older Bluetooth modules/dongles in PCs require a Bluetooth pairing code for E1-ClipTip pipettes. In this case, the pairing code to use is the serial number of the E1-ClipTip pipette, starting with a capital letter, e.g  LH12345.
5. How do I know if my E1-ClipTip pipette is Bluetooth enabled?
   Bluetooth-enabled E1-ClipTip pipettes’ manufacturer part number has BT extension e.g 4672100BT.
   You can find the part number from the pipette’s user interface by selecting Settings >> Product information. All Bluetooth-enabled E1-ClipTip pipettes also have the Bluetooth icon printed on the pipette’s body next to the serial number.
6. My E1-ClipTip is not connecting via Bluetooth anymore?
   Try combinations of the following troubleshooting actions:
   

   o Ensure that your PC’s Bluetooth is enabled
   o Ensure that your PC is set to allow Bluetooth devices to find it
   o Ensure that your PC’s wireless is enabled
   o Close and restart the My Pipette Connect Utility
   o End all MyPipetteConnectUtility.exe processes from the Processes tab of Windows Task Manager
   o Remove Bluetooth pairing and pair it again
   o Restart pipette or restart computer

7. I cannot connect the E1-ClipTip using Bluetooth
   o Ensure that your PC has a Bluetooth connection and it is enabled
   o Ensure that your PC’s Bluetooth drivers are up-to-date and update them if needed
   
   
8. What type of USB cable I should use to connect my E1-ClipTip pipette with a PC?
   A USB 2.0 A-micro type B plug cable should be used.


9. How many E1-ClipTip pipettes with Bluetooth/USB can be connected simultaneously to the My Pipette app?
   There is no limitation on the number of E1-ClipTip pipettes that can be connected to the My Pipette Creator app. The amount of USB/BT pipettes connected to the My Pipette Connect Utility depends on the number of USB ports and the maximum number of connections allowed by the Bluetooth module in the PC. 
10.  Is the cloud linking code generated by the E1-ClipTip Pipette user-specific?
    A linking code is required the first time an E1-ClipTip pipette is added to the cloud. This linking code is specific to a user profile in the pipette. Each E1-ClipTip pipette can have up to 5 user profiles created. When the pipette generates a linking code for the cloud, this code is specific to the user profile being utilized.  For future cloud connections, first ensure the correct user profile is selected on the pipette

1.  I created a program by using the My Pipette Creator app that I want to share with my colleagues but want to protect it from editing. What should I do?
   It’s not possible for your colleagues to edit the shared program without first saving a copy of it.
2. If I have a password protected program on my E1-ClipTip pipette, will others be able to connect to that E1-ClipTip and have visibility or be able to edit that program?
   Users only have visibility to files and settings associated with the specific cloud account used to link the E1-ClipTip pipette. From the E1-ClipTip pipette, the password protected program can be accessed and used. However, to edit the program the correct password first needs to be entered in the E1-ClipTip.
3. I do not want others to connect to my E1-Cliptip pipette through the My Pipette Creator app, how do I keep this from happening?
   The linking function to the Thermo Fisher Cloud in the E1-ClipTip pipette can be password protected. This can be done for every user profile in your E1-ClipTip pipette.
4.  How many different Thermo Fisher Cloud accounts can each E1-ClipTip pipette be linked to?
   Each E1-ClipTip pipette has five user profiles. Only one E1-ClipTip pipette user profile (1–5) from one individual E1-ClipTip pipette can be linked to one Thermo Fisher Cloud user account at a time. However, the other 4 user profiles can be linked to any other 4 Thermo Fisher Cloud user accounts. So, one pipette can be linked to up to 5 different Thermo Fisher Cloud accounts.  Once each of the five user profiles on the E1-ClipTip has been linked to an account, it will have to be first deleted from at least one Thermo Fisher Cloud account before it can be linked to another.
5. How can I delete the linking between a user profile and a Thermo Fisher Cloud account? First, delete the linking from the E1-ClipTip pipette by logging in under the user profile that you wish to delete and navigating to My Pipette --> Thermo Fisher Cloud --> Delete. It may also be necessary to delete from the Thermo Fisher Cloud by selecting the pipette, clicking the Information tab and then selecting the blue delete button.

1. How do I check which software version my E1-ClipTip pipette has?
   Once an E1-ClipTip pipette has been linked to a Thermo Fisher Cloud account, its software version is displayed along with other relevant information in the My Pipette information column. Pipettes that require an update will have an icon next to the software version number. Users can also select the “Check for E1-ClipTip Software Update” link from the My Pipette Creator dashboard to check software versions and perform updates.
2. How do I update E1-ClipTip pipette software?
   There are two ways to perform a software update. The first method is to select “Check for E1-ClipTip Software Update” link from the My Pipette Creator app dashboard and follow the prompts. The second method is to select the software version link for each individual pipette in the My Pipette information column. Pipettes requiring a software update will display an icon next the software version.
3. Are my personal settings affected by a software update?
   All personal settings in the E1-ClipTip are maintained after a software update.

1. What is the Protocol Library?
   The Protocol Library is a set of E1-ClipTip pipette programs developed for specific Thermo Scientific kits. It also includes readymade protocols for common pipetting applications. Using these pro-programmed protocols with the E1-ClipTip pipette eliminates the need for the user to create these programs, saving valuable time and ensuring optimal results.
2. How can I upload a program from the Protocol Library?
   To use a program from the Protocol Library simply select the program of interest, click the "Save to My Programs" link from the upper right side of the screen, and follow the prompts to save it to your My Programs folder. After that you can transfer the program to your E1-ClipTip pipette or share it with your colleagues.
3. I noticed that the program I uploaded from the Protocol library is for a different pipette model than the one that I have. Is it possible to edit the program for the model that I have?
   Yes, once a program from the Protocol Library is saved it can be edited in the My Pipette Creator app like any other user created program.

Learn more about Thermo Fisher Cloud security.

Comprehensive Thermo Fisher Cloud online help 

For questions related to E1-ClipTip usage and functionality, please refer to the User manual of the E1-ClipTip pipette