How to Manage Orders

This area consolidates all order-related information in your Account Dashboard to streamline your buying experience. It lets you easily track order status, view order information, access order and product documents, reorder and initiate a return or report an issue. 

  • Track order status and shipments
  • View invoices, dispatch notes, and key product documents
  • Manage orders including editing recent orders, and initiating return requests. 

Check order status and track shipping

You can check your order's status at any time, including shipment tracking information, within the Order History section of your Account Dashboard or the Check Order Status tool on the top right of all pages.

Track and manage orders

Order History contains order information for transactions placed via thermofisher.com, a B2B eProcurement connection, Supply Center or through Customer Care. This is where you can retrieve both order documents (such as dispatch notes, proof of delivery and invoices) and product documents (Certificates, Data Sheets). In this area you can also reorder products either from order history or a shared list, start a return, or report an issue.

 

  1. Select Order History from the left-hand navigation of your account page.
  2. Search by product name, order number, catalog number, PO number or by the last 4 digits of your credit card.
  3. Use date range filters to locate your orders easily.
  4. Select the order number or expand the plus sign on the right to review order details. Here you can access order-related information, shipment status, access order-related documents such as dispatch notes, invoices, or proof of delivery for your order.
  5. Under each line item, find specific information like product documents, add products to a list, or start a return and report an issue, or reorder.

Access multiple invoices

Access multiple Invoices on the Invoice tab located in Order History. From this area you can search, filter, view, and download invoices efficiently.

  1. Search by product name, order number, catalog number, PO number or by the last 4 digits of your credit card.
  2. Use date range filters to locate invoices by order placement date. Combine it with other search criteria such as PO number or catalog number for precise invoice retrieval.
  3. Preview your invoice details by clicking the eye icon beside each entry.
  4. Download one or multiple invoices using the checkboxes.. 

Obtain order-related documents

Expand order details within Order History or Recent Orders, to access dispatch notes, proof of delivery and invoices for the items that you have ordered.

Get key technical product documents

  1. Expand order details within Order History or within Recent Orders, and select 'Product Documents' drop-down menu, to access all product documents for the items that you have ordered such as manuals, certificates, safety data sheets, and protocols.
  2. You can also download product documents for the items you have ordered directly here.

My reserves

Effortlessly track, manage, and place online orders using your Thermo Fisher Scientific reserved inventory.

  1. Login to your thermofisher.com account, if you do not have an online account create one here. 
  2. Access your reserves information here, or select My Reserves on the left menu of your Account Dashboard.
  3. Simply use the reserve reference number provided within your reserve agreement to access your reserve information. 
  4. In this section, you can access your reserved inventory summary. Review the status of your reserves and even add specific reserves to your cart to place an order.

Returns and order issues

Request a return or report order issues, by completing this form to get assistance. A Customer Care representative will contact you with the next steps to handle your request. 

Super User Program

Streamline your B2B experience with our Super User Program. This new solution- limited to organizations with significant annual spend- aims to simplify the eProcurement process, save time, and improve efficiency.
 

Members will greatly benefit from the exclusive features and privileges offered through this invitation-only program.

  • Order history view: Sign in and see a comprehensive overview of your organization’s orders and invoices, allowing you to track and manage your procurement history effortlessly.
  • Detailed spend and order history: Access a detailed breakdown of spending patterns to optimize procurement strategy without having to make unnecessary calls or send extra emails to inquire about spend or invoice status.
  • Time-saving convenience: With Super User access, you can get to all the information you need without needing to contact others, offering you more time to focus on strategic tasks.
  • User approval process: Only authorized personnel have access to sensitive procurement data.

Join Super User Program today

To learn more about the Super User Program and how it can benefit your organization, please contact our eSolutions support team at esolutionsna@thermofisher.com


eProcurement on thermofisher.com

eProcurement (B2B) is our end-to-end electronic procurement solution. This secure connection integrates your procurement system with our order management system allowing you to shop all within your eProcurement system.