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Maximize productivity and optimize performance
Service is one of the most important factors to consider in owning an instrument. To help you maximize the efficiency and productivity of your instrument for its entire production life cycle, we offer a wide selection of proactive, proven service solutions. You will have access to a global network of technical support experts, factory-certified engineers, consultants, and industry professionals. In addition, our highly qualified service team collaborates with you to understand your business goals and requirements to develop a tailored service agreement.
Partnering with us simplifies the maintenance of your instrument and controls service costs. We work with you to develop a proactive maintenance strategy that maximizes your investment with regular visits to ensure your instrument performs as designed. The approach you select to maintain your instrument is essential for productivity and high-quality standards.
Featured services
Preventive maintenance
Protect your investment with regular, scheduled care to maintain optimal system performance and reduce operating costs. During a preventive maintenance visit, a field service engineer will review, inspect, and test the system, replace worn parts, complete instrument safety checks, and backup system software.
Remote support
Our experienced global Technical Support team is available to provide troubleshooting assistance and regular monitoring services. In addition, the team monitors key performance indicators and runs diagnostics using a secure remote connection to the system.
Operator training
Optimize your instruments' use and expand your operators' skills with our training options spanning routine maintenance to more advanced needs. We are here to help you be as self-sufficient as you want while remaining available for any additional needs.
Calibration services
Ensure repeatable results with calibration services, including a periodic review of equipment accuracy using customer-provided samples, regression, review of calibration equations, and consultation with the instrument operator when applying new equations, if applicable.
Certified parts
We only use original manufacturers' certified parts to operate your system at maximum productivity. In addition, all our parts are guaranteed to perform to our instruments' rigorous design specifications.
Priority response time
Skip the queue and get priority in resolving any issue. Our team is committed to providing the fastest response time possible. In addition, if a problem cannot be resolved remotely, our service plan customers can access priority onsite support.
Radiation services
We team up with your Radiation Safety Officer to protect your people and location. Our essential radiation services include radiation inspections (leak checks), source installation, source removal & disposal, and repairs.
Instrument Performance Management (IPM)*
Thermo Scientific Instrument Performance Management (IPM) Software helps maintain production uptime and reduce unplanned maintenance. The cloud-based service platform actively monitors instrument health, status, and performance to intelligently identify critical issues in near real-time.
*Not available on all instrument models; contact the service team to learn more.
Service plans to support production uptime
With a service plan, you're covered in more ways than ever. You are the expert in your business, and we know how to keep your instrument running at top performance – together, we can build a partnership to achieve your production goals. Customers who partner with us for their service needs have access to our highest level of support and are investing in the longevity of their instrument. A service plan proactively protects instruments, maximizes uptime, manages yearly service expenditures, and allows you to focus on your core business.
Service plan highlights
- Proactive: regularly scheduled preventive care
- Safety: radiation service options for safety, maintenance, and repairs
- Convenience: easy access to a highly experienced technical service team
- Control: cost control with corrective maintenance features
Premium plans | Advanced plans | Preventive plans |
| For customers that want preferential treatment for their scheduled & unscheduled maintenance to limit interruptions. | For customers that want hassle-free service & corrective maintenance management with a predictable budget for their operations. | For customers that require support to keep their instruments at optimal performance and have limited technical staff availability. |
Conveyor analysis service portfolio
Our services for analyzers can help cement, coal, and steel producers achieve consistent raw material quality, boost efficiency, lower production costs, and create safer, cleaner production lines.
Service plan descriptions
Premium | Advanced | Preventive | ||
| Preventive services | ||||
| Preventive maintenance (PM) | ✓ | ✓ | ✓ | |
| Radiation inspection1,5 | ✓ | ✓ | ✓ | |
| Optimization & performance check1 | ✓ | ✓ | ✓ | |
| Static calibration2 | ✓ | ✓ | 10% off | |
| Dynamic calibration support2 | ✓ | ✓ | 10% off | |
| Operator training3 | ✓ | ✓ | ✓ | |
| Radiation services | ||||
| Radiation source | 10% off (option to include) | 10% off (option to include) | 5% off | |
| Neutron generator repair6 | 10% off | 10% off | 5% off | |
| Installation and removal of radiation source1,6 | ✓ | ✓ | ✓ | |
| Disposal of the radiation source | Option | Option | Option | |
| Corrective maintenance and instrument optimization | ||||
| Remote technical support5 | 24/7 | Business hours (Option-24/7) | Business hours | |
| Targeted onsite response4 | Top priority | High priority | Priority | |
| Labor & travel | ✓ | ✓ | 10% off | |
| Spare parts | ✓ | 10% off | 10% off | |
| System audit & consultancy | Option | Option | Option | |
| Additional onsite application support | 10% off | 10% off | ||
| Software upgrades | ✓ | ✓ | ||
| System upgrades | 10% off | 10% off | ||
1. During PM, only radiation sources/neutron generators are excluded.
2. Conditions apply.
3. Up to 8 hours per year during scheduled site visits.
4. During a PM visit, after a vital part was replaced.
5. Actual targeted response time varies by region.
6. If applicable to the customer's equipment.
Featured products
Keep operations running efficiently and produce consistent, quality materials that meet specifications with elemental analyzers based on PGNAA or PFTNA technology.
CQM Flex Coal Analyzer
ECA-3 Elemental Crossbelt Analyzer
CB Omni Agile Online Elemental Analyzer
Online sampling and elemental service portfolio
Our services for elemental analysis instruments help improve product quality, product recovery, and lower production costs.
Service plan descriptions
Advanced | Preventive | |
| Preventive services | ||
| Preventive maintenance (PM) | ✓ | ✓ |
| Radiation inspection1,5 | ✓ | ✓ |
| Optimization & performance check1 | ✓ | ✓ |
| Calibration2 | ✓ | ✓ |
| Operator training3 | ✓ | ✓ |
| Radiation services | ||
| Radiation source | 10% off (option to include) | 5% off |
| Installation and removal of radiation source1,6 | ✓ | ✓ |
| Disposal of the radiation source | Option | Option |
| Corrective maintenance and instrument optimization | ||
| Remote technical support | Business hours (Option-24/7) | Business hours |
| Targeted onsite response4 | High priority | Priority |
| Labor & travel | ✓ | 10% off |
| Spare parts | 10% off | 10% off |
| System audit & consultancy | Option | Option |
| Additional onsite application support | 10% off | |
| Software upgrades | ✓ | |
| System upgrades | 10% off | |
1. During PM, only radiation sources/neutron generators are excluded.
2. Conditions apply.
3. Up to 8 hours per year during scheduled site visits.
4. During a PM visit, after a vital part was replaced.
5. Actual targeted response time varies by region.
6. If applicable to the customer's equipment.
Featured products
Slurry analysis systems provide accurate, real-time elemental analysis for process control of slurry streams for light and heavy elements in mineral operations.
MSA-330 Multi-Stream Slurry XRF Analyzer
Particle Size Analyzer PSM-500
GS Omni Analyzer
SamStat-30 Representative Slurry Sampling Station
Featured resources
Service plans - Cross belt analyzer instruments
Optimize instrument performance with service and support for online sampling and elemental instruments.
Service plans - Slurry analysis and sampling systems
Maximize uptime with service offerings for cross belt analyzer instruments.
Our teams are here to support you
The customer service support team can answer general questions and route you to the correct service team member. Customer support is available during regular business hours.
The technical support team can troubleshoot and remotely resolve some technical issues. In addition, they are available to guide software, hardware, and more. Technical support is available during regular business hours, and extended hours are available for customers with specific service plans.
For customers who do not have technical support included in a current service plan, there may be fees* associated with this service.
*The first 5 minutes of a technical support call are free. If support takes longer, the technical engineer will provide an hourly rate quote to the customer before continuing the call. Customers with a current service plan are not charged for technical support.
Are you interested in learning more about a service plan? Contact us to discuss how we can support your instrument with scheduled service and replacement parts.
The customer service support team can answer general questions and route you to the correct service team member. Customer support is available during regular business hours.
The technical support team can troubleshoot and remotely resolve some technical issues. In addition, they are available to guide software, hardware, and more. Technical support is available during regular business hours, and extended hours are available for customers with specific service plans.
For customers who do not have technical support included in a current service plan, there may be fees* associated with this service.
*The first 5 minutes of a technical support call are free. If support takes longer, the technical engineer will provide an hourly rate quote to the customer before continuing the call. Customers with a current service plan are not charged for technical support.
Are you interested in learning more about a service plan? Contact us to discuss how we can support your instrument with scheduled service and replacement parts.
Contact service
Style Sheet for Komodo Tabs
Style Sheet for Global Design System