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Explore our service and support solutions
When you require specialised, reliable, high-quality solutions, count on Thermo Fisher Scientific
Our portfolio of market-leading services can help you increase your lab’s productivity and efficiency with a comprehensive suite of services, customised just the way you need them. Our wide range of services, highly trained staff, proven solutions and commitment to your project will help you meet even your most challenging research goals. From custom manufacturing, business consulting and protocol development, to instrument repair and optimisation, we draw upon our wide range of premium, high-quality products to create customised, scalable, efficient solutions for your research.
Instrument service plans and options
Compliance, validation and calibration
Services and support for life sciences
Asset management solutions
Proactive equipment and instrument maintenance
Mitigate risk. Control costs. Avoid premature equipment failures
At Thermo Fisher Scientific, our qualified services and support team recognise that downtime costs time and labour and can compromise the integrity of your work. That is why it is essential to be proactive about servicing, maintaining, and protecting equipment and instruments, to keep production running smoothly and ensure operational success.
By working closely with customers, we provide end-to-end support for protecting your assets with a manufacturer-approved service plan and improving your business outcomes.
Our service and support solutions are designed and customised to maximise uptime, lower the total cost of ownership, and alleviate the burden of mitigating risk and implementing change controls.
Service and support capabilities
For premium equipment and instrument maintenance, compliance, and qualification services and support, you can rely on Thermo Fisher Scientific
Whether you have traditionally relied on third-party engineering services or don’t have the in-house expertise, we design, build, and test systems to help extend the life of your equipment and instruments.
With more than 40 years of experience in exemplary tuning lab services and support programs, we have created an unparalleled offering that combines remote tools, on-site and off-site support, and OEM expertise.
At Thermo Fisher Scientific, our expert team of OEM-trained and certified service and support experts understand that the value of a business’s assets is contingent on ensuring that equipment and instruments are routinely serviced and maintained throughout the year. From procurement to life cycle management, our comprehensive service and support plans can be tailored to meet the specific requirements of any industry.
Our services and support capabilities include the following:
- Priority service from our field service engineers (FSE)
- Planned and preventative maintenance services
- Urgent repairs and maintenance
- Parts, labour, and travel costs
- Computer repair and replacement
- Priority support through phone, email, and online, including remote diagnostics and repair services
- Service history and site management reviews
- NATA-accredited instrument calibration services
- Training and upskilling solutions with field application specialists (FAS)
- Access to online learning resources/knowledge hub
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