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At Thermo Fisher Scientific, we provide the highest quality service, with the management of complete analytical instrument and equipment services to help boost uptime, reduce cost, and drive decisions, all at the best available price. Our qualified field experts guarantee dependable support of all instruments in your laboratory, eliminating hours of administration needed to manage multiple service vendors. Our customers receive coordinated delivery of preventive maintenance for all instruments and equipment, minimising disruptions and maximizing uptime. We offer inventory management with 24/7 access to information on instrument performance, planned maintenance, and first-time fix rate.
Laboratory managers and researchers can focus on science with our laboratory asset management solutions, and we take care of their instrument and equipment end-to-end service management and maintenance. You can get fast service from a certified expert with a single call. Get in touch with our asset management specialist now to discuss a personalised solution to meet your laboratory asset management requirements.
Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, and provides superior service at the best available cost. We coordinate and deliver preventive maintenance for all instruments and equipment, minimising disruptions and maximising uptime. With our customised one-contract asset solution, you don't have to deal with multiple vendors and various confusing contracts.
As the world leader in servicing science, we have the experience to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals.
Service management – Our key capabilities and facts:
We provide complete end-to-end service management with resources and tools, delivering consistent, high-quality service.
Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services.
This service expertise combined with critical data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program. On average, our customers with service contracts benefit from 50% faster response time, 30% less downtime, and instrument issues resolved more than 35% of the time remotely.
Improve your laboratory assets service quality, increasing user productivity, instrument uptime, and compliance by:
Managing service delivery across instruments from multiple manufacturers with different service suppliers is time-consuming. To enhance your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. Removing this burden and consolidating your instrument service to our Asset management solution free’s up your scientists to be doing what they do best.
Asset management solution by Thermo Fisher Scientific helps you achieve resource maximisation in your laboratory through:
Our service engineers and instrument experts will work with you closely to build a custom asset management solution that suits you. There are a wide range of services and specialised plans we can provide you with that might include:
Priority phone and on-site support as well as digital remote support
NATA/IANZ accredited calibration laboratory services, ISO17025 compliant and reliable depot service to mitigate all compliance risks
End-to-end asset lifecyle service management, which includes timely and planned services, preventive and corrective maintenance of all laboratory assets
A quarterly business review covering contract performance and asset recommendations
Comprehensive coverage of all Thermo Fisher Scientific instruments as identified and maintenance of asset location registry
Bi-annual pipette calibration by our NATA/IANZ certified calibration laboratory services
Contact us today to design a customised solution that will allow your laboratory to realise immediate cost savings and improved service quality.
We continually monitor instrument performance metrics, review them with your team and adjust our customised Asset Management solution to deliver sustainable cost savings and instrument uptime and availability using our Practical Process Improvement (PPI) methodology.
Analyse - review instrument and supplier performance metrics to identify trends and cost savings/service quality improvements
Adjust - make proactive recommendations during periodic business review meetings to modify solutions and maintain alignment with your evolving business goals and objectives
Deliver - develop an action plan and use our extensive resources and tools to implement the process improvement
Monitor - continuously collect metrics, monitor improvement trends, conduct surveys and openly discuss any issues and resolutions
At Thermo Fisher Scientific, we provide the highest quality service, with the management of complete analytical instrument and equipment services to help boost uptime, reduce cost, and drive decisions, all at the best available price. Our qualified field experts guarantee dependable support of all instruments in your laboratory, eliminating hours of administration needed to manage multiple service vendors. Our customers receive coordinated delivery of preventive maintenance for all instruments and equipment, minimising disruptions and maximizing uptime. We offer inventory management with 24/7 access to information on instrument performance, planned maintenance, and first-time fix rate.
Laboratory managers and researchers can focus on science with our laboratory asset management solutions, and we take care of their instrument and equipment end-to-end service management and maintenance. You can get fast service from a certified expert with a single call. Get in touch with our asset management specialist now to discuss a personalized solution to meet your laboratory asset management requirements.
Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, and provides superior service at the best available cost. We coordinate and deliver preventive maintenance for all instruments and equipment, minimizing disruptions and maximizing uptime. With our customized one-contract asset solution, you don't have to deal with multiple vendors and various confusing contracts.
As the world leader in servicing science, we have the experience to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals.
Service management – Our key capabilities and facts:
We provide complete end-to-end service management with resources and tools, delivering consistent, high-quality service.
Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services.
This service expertise combined with critical data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program. On average, our customers with service contracts benefit from 50% faster response time, 30% less downtime, and instrument issues resolved more than 35% of the time remotely.
Improve your laboratory assets service quality, increasing user productivity, instrument uptime, and compliance by:
Managing service delivery across instruments from multiple manufacturers with different service suppliers is time-consuming. To enhance your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. Removing this burden and consolidating your instrument service to our Asset Management solution free’s up your scientists to be doing what they do best.
Asset management solution by Thermo Fisher Scientific helps you achieve resource maximization in your laboratory through:
Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, and provides superior service at the best available cost. We coordinate and deliver preventive maintenance for all instruments and equipment, minimizing disruptions and maximizing uptime. With our customized one-contract asset solution, you don't have to deal with multiple vendors and various confusing contracts.
As the world leader in servicing science, we have the experience to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals.
Service management – Our key capabilities and facts:
We provide complete end-to-end service management with resources and tools, delivering consistent, high-quality service.
Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services.
This service expertise combined with critical data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program. On average, our customers with service contracts benefit from 50% faster response time, 30% less downtime, and instrument issues resolved more than 35% of the time remotely.
Improve your laboratory assets service quality, increasing user productivity, instrument uptime, and compliance by:
Managing service delivery across instruments from multiple manufacturers with different service suppliers is time-consuming. To enhance your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. Removing this burden and consolidating your instrument service to our Asset Management solution free’s up your scientists to be doing what they do best.
Asset management solution by Thermo Fisher Scientific helps you achieve resource maximization in your laboratory through:
Our service engineers and instrument experts will work with you closely to build a custom asset management solution that suits you. There are a wide range of services and specialized plans we can provide you with that might include:
Priority phone and on-site support as well as digital remote support
NATA accredited calibration laboratory services, ISO17025 compliant and reliable depot service to mitigate all compliance risks
End-to-end asset lifecyle service management, which includes timely and planned services, preventive and corrective maintenance of all laboratory assets
A quarterly business review covering contract performance and asset recommendations
Comprehensive coverage of all Thermo Fisher Scientific instruments as identified and maintenance of asset location registry
Bi-annual pipette calibration by our NATA certified calibration laboratory services
We continually monitor instrument performance metrics, review them with your team and adjust our customized Asset Management solution to deliver sustainable cost savings and instrument uptime and availability using our Practical Process Improvement (PPI) methodology.
Analyze - review instrument and supplier performance metrics to identify trends and cost savings/service quality improvements
Adjust - make proactive recommendations during periodic business review meetings to modify solutions and maintain alignment with your evolving business goals and objectives
Deliver - develop an action plan and use our extensive resources and tools to implement the process improvement
Monitor - continuously collect metrics, monitor improvement trends, conduct surveys and openly discuss any issues and resolutions