How to Manage Orders

This area consolidates all order-related information in your Account Dashboard to streamline your buying experience. It lets you easily track order status, view order information, access order and product documents, reorder and initiate a return or report an issue. 

  • Track order status and shipments
  • Request invoices, dispatch notes, and key product documents
  • Manage orders and initiate return requests

Check order status and track shipping

You can check your order's status at any time, including shipment tracking information, within the Order History section of your Account Dashboard or the Check Order Status tool on the top right of all pages.

 

<learn more about order tracking here> 

Track and manage orders

Order History contains order information for transactions placed via thermofisher.com, a B2B eProcurement connection, Supply Center or through Customer Care. This is where you can retrieve both order documents (such as dispatch notes and invoices) and product documents (Certificates, Data Sheets). In this area you can also reorder products either from order history or a shared list, start a return, or report an issue.

  1. Select Order History from the left-hand navigation of your account page.
  2. Search by product name, order number, catalog number, PO number or by the last 4 digits of your credit card.
  3. Use date range filters to locate your orders easily.
  4. Select the order number or expand the plus sign on the right to review order details. Here you can access order-related information, shipment status, access order-related documents such as dispatch notes or invoices for your order.
  5. Under each line item, find specific information like product documents, add products to a list, or start a return and report an issue, or reorder.

Obtain order-related documents

Expand order details within Order History or Recent Orders, to access dispatch notes and invoices for the items that you have ordered.

Get key technical product documents

  1. Expand order details within Order History or within Recent Orders, and select 'Product Documents' drop-down menu, to access all product documents for the items that you have ordered such as manuals, certificates, safety data sheets, and protocols.
  2. You can also download product documents for the items you have ordered directly here.

Returns and order issues

Request a return or report order issues, by completing this form to get assistance. A Customer Care representative will contact you with the next steps to handle your request.