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QuantStudio™ 12K Flex Real-Time PCR System Support
Explore the “Getting Started” and “Troubleshooting” sections for solutions to top inquiries and common problems. Browse through the “Guides and Tools” section to access comprehensive product-related support resources.
Getting Started
- When do I need to calibrate the QuantStudio™ 12K Flex Real-Time PCR System?
- What are the QuantStudio™ 12K Flex Real-Time PCR System instrument specifications?
- What dyes can I use on the QuantStudio™ 12K Flex Real-Time PCR Instrument?
- How do I set up a touchdown PCR experiment?
- How do I add a custom dye to the QuantStudio™ 12K Flex Real-Time PCR System?
Troubleshooting
- How do I activate or renew my software license?
- What can I do if I get the Error – “Interrupted data file” in the QuantStudio™12K Flex software?
- When using the QuantStudio™ 12K Flex Real-Time PCR System, what can I do when I get an error message about “ …JVM…” ?
- When using the QuantStudio™ 12K Flex Real-Time PCR System, why are there no CRT values upon export of my data?
Guides and Tools
- Overview: QuantStudio™ 12K Flex Real-Time PCR System
- Guide: QuantStudio™ 12K Flex Real-Time PCR System Maintenance Manual - Covers calibration, maintenance, networking, and security features
- Guide: QuantStudio™ 12K Flex Real-Time PCR System Experiments Manual - Covers standard curve, comparative CT, genotyping, presence/absence, and melt curve experiments
- Guide: QuantStudio™ 12K Flex Real-Time PCR System Site Preparation Guide - Covers space, environmental, electrical, and computer requirements
- Guide: Twister® Robot Automation Accessory Guide
- Guide: HRM Experiments for the QuantStudio™ 12K Flex Real-Time PCR System
- Guide: Custom Dye Calibration
- Guide: How to Use MicroAmp™ Reaction Plates, Tube Strips, and Tubes
- Selection Table: Real-Time PCR Master Mixes and Instrument Compatibility
- Selection Table: Centrifuge Compatibility Chart for TaqMan™ Array Cards (For use with TLDA block)
- User Bulletin: How to Activate or Renew a License
- Search our database for Product Documents: Manuals, Product Literature, Citations and References
- Search our database for Quality and Safety Documents: MSDS, COA
- Overview: QuantStudio™ 12K Flex Real-Time PCR System
- Overview: TaqMan® Gene Expression Using the QuantStudio™ 12K Flex Real-Time PCR System with OpenArray® Block
- Overview: TaqMan® MicroRNA Profiling Using the QuantStudio™ 12K Flex Real-Time PCR System with OpenArray® Block
- Overview: SNP Genotyping Using the QuantStudio™ 12K Flex Real-Time PCR System with OpenArray® block
- Overview: Real-Time Digital PCR with the QuantStudio™ 12K Flex Real-Time PCR System
- Overview: Plastic Consumables (legacy Thermo Scientific™)
- Selection: Choosing your PCR Accessories (Tubes, Strips, Plates, etc.)
- Download: OpenArray® SPF Plate Files
- General: qPCR Resource Library (legacy Thermo Scientific™)
- Selection Table: Real-Time PCR System Calibration Kit Selection Guide
- Selection Table: Instrument Service Plans
- Selection Table: Real-Time PCR Instrument Spare Parts
- Video: Introduction to Thermo Fisher Cloud
- Training: Certified Instrument Operator Training for QuantStudio™ 12K Real-Time PCR Systems (OpenArray™ block)
- Browse our site for: Training, Events, and Webinars
- Download: OpenArray® SPF Plate Files
- Software: QuantStudio™ 12K Flex Real-Time PCR System
- Tool: qPCR and PCR Plastics Selection Tool
- Tool: Real-Time PCR Troubleshooting Tool
- Tutorial: Learn the Basics of ddCT Data Analysis Using the QuantStudio 12K Flex Software
- Tutorial: Learn How to Set Up a Genotyping Experiment Using the QuantStudio 12K Flex Real-Time PCR Software
- Tool: Instrument Service Coverage Lookup - Find warranty and service contract information for your instrument
- Reagent Rewards: An app to turn reagent purchases into rewards
- Real-Time PCR: An app for real-time PCR resources, including videos, an interactive troubleshooting tool, and a reaction calculator
Services
One central location to handle all your Instrument and Services requests.
Custom Services and Reagents for Real-Time PCR (qPCR)
Our Genetic Analysis Custom Products and Services team offers a wide range of choices that include customized reagents such as master mixes or custom-designed TaqMan® assays. We will work with you to develop a custom solution that fits your needs.
Contract Laboratory Services for Real-Time PCR and other Genetic Analysis
Our Custom Products and Services team can handle large projects when you do not have access to the right equipment or reagents. Our contract research work includes designing and performing experiments including sample preparation, data analysis, and reporting for many different applications.
For Research Use Only. Not for use in diagnostic procedures.