Cryo-TEM| Pharma Instruments Service and Support

Accelerate and Advance for pharma Cryo-TEM instruments

Accelerate Rx and Advance Rx, together with the Thermo Scientific Krios G4 Cryo-TEM, deliver a highly reliable solution to drive operational excellence and accelerate structure-based drug discovery in your lab. From the moment you purchase your Krios G4 Cryo-TEM, our team delivers intensive support to validate your industrialized single particle analysis (iSPA) workflow as well as to train and empower your users. By leveraging technology through our Scientific Workflows App, Connected Care portal, and other innovative service features, we guarantee system performance and throughput targets.

With the Accelerate Rx and Advance Rx service packages, you will achieve:

Targeted resolution of 3 Å with a Thermo Scientific Electron Detector
90% uptime on your Krios G4 Cryo-TEM
400 high-quality movies per hour

You need a comprehensive solution that allows you to focus entirely on structure-based drug discovery. Accelerate Rx and Advance Rx service packages deliver the on-site support, training, and visibility to ensure that you continually achieve your desired results.

Key features of Accelerate and Advance Rx for Cryo-TEM instruments

Cryo-TEM uptime commitment

It is critical that your Krios G4 Cryo-TEM runs at full capacity to avoid costly downtime and delays. With our uptime commitment, we ensure you that your Krios G4 Cryo-TEM functions at a minimum 90%* system uptime

*Uptime commitment may be subject to additional terms and conditions.

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Cryo-TEM remote applications training and support

Our expert applications and instrument training programs will save you time and money by helping you optimize your workflow and streamline methodologies to eliminate unnecessary steps.

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Cryo-TEM remote system monitoring

This remote instrument monitoring service helps you maximize uptime and improve productivity

Technical experts can remotely diagnose instrument issues
Service can be scheduled to avoid impact to data collection
Provides insights to instrument performance and utilization through the Connected Care Portal