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We understand that the success of your business depends on the maximized uptime and optimized performance of your systems. Our services include offerings which provide on-site response and targeted uptime to maximize your productivity and support faster time to results. Our technology-driven, expert care will help you:
Our classic Perform services keep your system in peak condition with market-leading response times, expert telephone support and RAPID remote diagnostics, and regular preventive maintenance.
Our Accelerate and Advance portfolios transform service with a data-driven approach that allows you to proactively plan service activities and align your fleet for optimal operations. The Connected Care Portal will keep data at your fingertips so you can monitor system utilization and trends.
Service Offering | Warranty | Perform Contracts | Accelerate and Advance Contracts |
---|---|---|---|
Remote Support | • | • | • |
Preventive and Corrective Maintenance | • | • | • |
Software Updates | • | • | • |
Spare Parts | • | • | • |
RAPID Support | • | • | • |
After Hours On-Site Service | • | • | |
Regular Account Reviews | • | • | |
Uptime Guarantee | • | • | |
On-Site Response Time | 48 hrs | 4–72 Hrs | 4–48 Hrs |
Connected Care Portal | • | ||
System Remote Monitoring | • | ||
Fleet Compare | • | ||
Smart PM | • | ||
Consumable Monitoring | • |
To best support your success now and into the future, we are integrating digital and connected elements into our service packages to facilitate proactive service and deliver enhanced visibility into system health and productivity.
You need a comprehensive solution that can support and upskill your team while also increasing system productivity and avoiding unplanned downtime. Underpinning all of this is the need for data, which facilitates visibility into the effectiveness of your process and your fleet.
Our Accelerate and Advance support offerings, within Connected Care services, offer a variety of service features targeted to your unique needs during the warranty period and beyond. Our next-level services combine the very best of technology-driven support and hands-on care.
Our Perform offerings support your system from every angle—boosting performance, minimizing downtime, and improving business outcomes.