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Services to maximize uptime
Your remote monitoring solution is designed to give you confidence with reliable operation. Our services team can boost your confidence by keeping you up and running—from monitoring and installation to maintenance, service plans, and compliance services, our full range of service solutions deliver optimal performance and worry-free operation, help ensure regulatory compliance, and reduce maintenance so that you can focus on your work.
Connectivity equipment services to maximize uptime
Your remote monitoring equipment is designed to give you confidence with reliable operation. Our services team can boost your confidence by keeping you up and running—from installation to maintenance, service plans, and compliance services, our full range of service solutions deliver optimal performance and worry-free operation, help ensure regulatory compliance, and reduce maintenance so that you can focus on your work.
World-class expertise and global reach
As the world leader in serving science and part of the Thermo Fisher Scientific organization, we are ready to serve you with more than 2,000 highly trained Unity Lab Services technical professionals globally. Our organization has been serving our customers for more than 50 years and our engineers have an average of 18 years of experience operating and maintaining the equipment that we service. All field engineers are original equipment manufacturer (OEM) factory-trained and -certified on your specific remote monitoring equipment model, so you can be confident that you’ll receive consistent, high-quality service from the Unity Lab Services team, wherever and whenever you need it.
Service plans
As you use your remote monitoring solution, your specific needs and expectations deserve a tailored approach to services. Our comprehensive service portfolio was designed to provide you with an ideal fit. Unity Lab Services equipment service plans keep you up and running, providing on average 2x faster response times and 30% less downtime compared to customers without a service plan.
In addition to faster service and reduced downtime, service plan customers have unlimited priority access to our technical support team, which uses digital remote support tools that enable remote resolution of issues up to 50% of the time. For repairs requiring on-site corrective services, we offer fast response time commitments to meet your needs. Customers on qualified service plans will also benefit from our industry-exclusive requalification (RQ) guarantee.*
Service plans are currently available in the US and Europe. Service coverage may vary in certain regions. Please contact your sales representative for more information about services in your location.
Compliance services
Maintaining compliance with documented verification that your remote monitoring equipment is installed and operating according to the manufacturer’s intended use in regulated environments takes significant time and resources. Let our factory trained, highly skilled field service engineers manage these tasks for you.
Our comprehensive and cost-effective suite of qualification, temperature mapping, and calibration services* can increase your lab’s performance and save you time by documenting system functionality and mitigating the risk of regulatory noncompliance. Qualification documents are available in English, French, and German. Programs can be customized to your specific needs, so the right audit-quality data will be ready for you to share with the appropriate regulatory bodies. We provide ISO 9001– and ISO 17205–accredited calibration and qualification (IQ/OQ) services to help meet all major regulatory guidelines, including current good practices (GLP/GMP).
Customers in Canada and United States can also ship equipment to our North America Metrology Center for ISO 9001 and 17025 calibration and qualification with a 7 day or less turnaround. Unity Lab Services is the only OEM service provider to offer an industry-exclusive, no-charge requalification guarantee.** If a key component fails while under a qualifying service plan or warranty, we will requalify your equipment at no charge to ensure it maintains compliance.
| Operation qualification (OQ) | Description |
|---|---|
| Installation qualification (IQ) | Documents and verifies that equipmet is installed to manufacturer's recommendations and your lab's requirements. The records we produce are traceable and ready for you to demonstrate compliance. |
| Operation qualification (OQ) | Documents and verifies that equipment (as installed) is operating as intended to manufacturer's specifications. Our technical best practices help ensure that your equipment passes all qualification test the first time, saving resources and maximizing uptime. |
| Temperature mapping (TM) | Documents and verifies that equipmet is operating as intended to user specifications. Provies data measured at various locations, identifying temperature variations across the chamber space and at a single setpoint. Additional tests include door opening recovery and power failure backup. All tests are performed with the chamber empty or full. |
| Calibration | Provides periodic verification that equipment is producing accurate results within specified limits compared to traceable standards of measurement. We offer ISO 9001, ISO 17025, and other locally customized, certified services to meet your organization's quality requirements. |
*Calibration services may not be available in all regions. Contact your sales and service representative for more information.
**Terms and conditions apply. Our no-charge requalification guarantee applies only to instrument and equipment under a qualifying Unity Lab Services service plan or warranty and includes requalification on covered corrective maintenance repairs at no charge.
* Calibration services may not be available in all regions. Contact your sales or service representative for more information. ** Terms and conditions apply. Our no-charge requalification guarantee applies only to instruments and equipment under a qualifying Unity Lab Services service plan or warranty and includes requalification on covered corrective maintenance repairs at no additional charge.
Replacement parts
Our eStore offers convenient online purchasing of replacement parts for remote monitoring equipment. From the store you can search by model, Cat. No., or part number for the most frequently requested parts.*
* Replacement parts eStore is not available for all regions. For more information on ordering spare parts in your location, contact Technical Support or reach out to your Thermo Fisher Scientific sales representative.
For Research Use Only. Not for use in diagnostic procedures.