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World class expertise and global reach
As the world leader in serving science and part of the Thermo Fisher Scientific organization, we are ready to serve you with more than 2,000 highly trained Unity Lab Services technical professionals globally. Our organization has been serving our customers for more than 50 years and our engineers have an average of 18 years of experience operating and maintaining instruments we service. Each field engineer who works on your instrument is OEM factory trained and certified on that specific instrument, so you can be confident in your audit-readiness with regular service. You will receive consistent, high-quality installation, maintenance and repair for your benchtop centrifuge with the world-class expertise of the Unity Lab Services team.
Service Plans
Your lab equipment performance is crucial to the overall productivity of your lab, and there’s no time for downtime when it comes to science. Unity Lab Services lab equipment service plans offer a 50% faster response and up to 50% remote resolution when compared to customers without a service plan.
Service plan customers also get priority access to our original equipment manufacturer (OEM) trained and certified technical specialists through enhanced remote support tools — you’ll get front-of-the-line service from our experts who know your equipment best. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.
Finally, our service plans ensure you receive annual preventive maintenance to help increase equipment uptime, so you can feel confident that your equipment is performing according to specifications.
The Unity Lab Services Advantage – Superior quality service to get you up and running faster
The following lab equipment service plans are available for your centrifuge. One-year and multi-year options are available for service plans. Total Care Warranty is valid for the duration of the factory warranty.
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Warranty Period |
Post Warranty Period |
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Factory Warranty |
Total Care Warranty |
Tech Direct Service Plan |
Total Care Service Plan |
No Service Plan |
Preventive maintenance |
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Fixed price |
Corrective maintenance* |
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15% discount (factory certified parts & labor) | |
Hourly |
Priority remote technical support |
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Limited support |
On-site response commitment |
Standard |
2 business days |
3 business days | 2 business days | Standard |
Repair warranty |
Equipment Warranty |
Equipment Warranty |
1 Year | 1 Year | 90 Days |
Loaner** |
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Compliance services |
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Discount |
Discount |
Discount |
Full Charges Apply |
*Guaranteed response time from receipt of PO. Only available in select locations. **Subject to availability. |
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Compliance services
Maintaining compliance and audit-readiness in regulated environments takes significant time and resources. Let us manage these tasks for you. Our comprehensive suite of compliance services can increase your lab’s performance, ensure system functionality, and minimize the risk of failed audits for your centrifuges. We support all major regulatory guidelines, including GLP/GMP, GxP, 21 CFR Part 11, and ISO.
Featured services
The following is a selection of services especially useful for centrifuges.
Preventative maintenance
This set of standard procedures helps ensure that your equipment is operating at or near the same level as when it was installed, helping to achieve the best audit outcomes. A typical PM includes inspection, cleanup, replacement of worn parts, and tuning.
Installation Qualification (IQ)
Documented verification that equipment is installed to manufacturers’ recommendations and/or user requirements.
Operation Qualification (OQ)
Documented verification that equipment (as installed) is operating as intended to manufacturer’s specifications.
Cycle testing
This set of standard procedures ensures that the centrifuge performance is at or near the same levels as when it was installed, to help you get the most out of your investment.
Calibration
Periodic verification that equipment is producing accurate results within specified limits compared to traceable standards of measurement.
Replacement parts store
Our eStore offers convenient online purchasing of thousands of replacement parts for your centrifuge model. From the store you can search by model, SKU, or part number for the most frequently requested parts.
*Service offering may vary by region. Please consult your regional sales representative.