Search Thermo Fisher Scientific
- Contact Us
- Quick Order
-
Don't have an account ? Create Account
Search Thermo Fisher Scientific
At Thermo Fisher Scientific, we know groundbreaking research and analysis demand excellence and exactness from each aspect of your workflow. No matter your area of focus, we understand that executing process controls and failure analysis and pursuing a variety of research endeavors require support specifically oriented to your projected outcomes.
A comprehensive workflow needs comprehensive support across the lifetime of your instrument. During the warranty and post-warranty periods, the Accelerate and Advance offerings for Materials Science Small DualBeam, including PFIB systems, can help you improve the speed and reliability of your workflow, optimize the overall performance of your small DualBeam system, and achieve faster time to data.
Accelerate and Advance services for Materials Science small DualBeam.
Thermo Fisher Scientific AutoTEM is a software-based solution that offers a guided workflow for lamella preparation. AutoTEM software is targeted for customers who prefer a standardized and automated lamella preparation experience.
The Accelerate and Advance offerings for Materials Science provide support and training to help users manually prepare a variety of lamellas, including challenging lamellas that cannot be achieved by an automated workflow.
You do not have to invest in both the AutoTEM software solution and Accelerate and Advance offerings. However, when these uniquely valuable solutions are combined, they create a comprehensive support solution for all your lamella needs.
The Connected Care Portal delivers the insights you need to effectively manage your system and workflow. The secure, on-demand information in the Connected Care Portal will help you:
Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.
Accelerate Empower | Accelerate Commit | Advance Empower | Advance Commit | |
---|---|---|---|---|
Value-added services | ||||
Applications training and support | 6 days | 6 days | 6 days | 6 days |
System remote monitoring | ✓ | ✓ | ✓ | ✓ |
Quarterly performance reviews | ✓ | ✓ | ✓ | ✓ |
Connected Care Portal | ✓ | ✓ | ✓ | ✓ |
Uptime Commitments | 92% | 92% | ||
Maintenance services | ||||
Targeted on-site response time |
Under warranty coverage | 48 hours | ||
Labor and travel | ✓ | ✓ | ||
Spare parts | ✓ | ✓ | ||
Preventive maintenance | ✓ | ✓ | ||
RAPID remote support | ✓ | ✓ | ||
Software updates | ✓ | ✓ |