Search Thermo Fisher Scientific
- Contáctenos
- Orden Rápida
-
¿No tiene una cuenta? Crear una cuenta
Search Thermo Fisher Scientific
By anticipating the needs of your team and physical facility, you can quickly get up to speed and start getting the most value from your Thermo Scientific electron microscope. Best practices include:
Our team of applications scientists, service technicians, and customer success experts is here to make sure you have everything in place the moment your instrument is installed.
We offer a variety of support options during the critical period after your system is installed. Our market-leading warranty provides a committed response time and includes maintenance and spare parts.
To help you attain a further competitive advantage, our Accelerate professional service helps you:
Service Offering* | Warranty (12 months) | Accelerate Contract |
---|---|---|
Remote Support | • | • |
Preventive and Corrective Maintenance | • | • |
Software Updates | • | • |
Spare Parts | • | • |
RAPID Support | • | • |
On-Site Response Time | 48 hrs | 24–48 Hrs |
Customer Success Manager | • | |
Connected Care Portal | • | |
System Remote Monitoring | • | |
Applications Support | • | |
Scientific Workflow App | • | |
Workflow Validation | • | |
Quarterly Performance Reviews | • |
We offer Accelerate services for Single Particle Analysis, Cryo-tomography, and Pharma services.
Experienced microscopists achieve ongoing benefits from system health monitoring and proactive service. Visibility into system utilization and productivity will also help you maximize the value of your Thermo Scientific instrument.
Service Options After the Warranty Period | Classic Contracts | Advance Contract |
---|---|---|
Phone Support | • | • |
Preventive Maintenance | • | • |
Software Updates | • | • |
Parts | • | • |
RAPID Connection | • | • |
On-Site Response Time Target | 24-96 Hrs | 24–48 Hrs |
Customer Success Manager | • | |
Connected Care Portal | • | |
System Remote Monitoring | • | |
Applications Support | • | |
Scientific Workflow App | • | |
Quarterly Performance Reviews | • |
With a Classic service contract, you get a targeted response time and coverage for spare parts. No matter what, you will have peace of mind that you have a predictable service budget and the attentive care your instrument deserves. We offer Classic services for all budgets.
For researchers who have high requirements for system productivity and are pushing the boundaries of science, our Advance offerings deliver increased insights and proactive care.
Key elements of Advance service include:
We offer Advance services for Single Particle Analysis, Cryo-tomography, and Pharma services.
To best support your success now and into the future, we have integrated more digital and data-driven elements into our service packages.
With our Connected Care service, you will:
We offer a variety of Connected Care services targeted to your unique needs. Whether we are delivering support on-site or through a digital channel, our unique relationship with you remains at the forefront.
Accelerate and Advance drives operational excellence and streamlines your drug discovery workflows.
Integrated service solutions to support your research and deliver the insights you need to achieve your most ambitious scientific goals.
Comprehensive service and support to reach your research goals.
Yale – Life Sciences
Oregon State University – Life Sciences
Accelerate and Advance for Life Science SPA.
SUSTC – Accelerate Life Science.
Accelerate and Advance for cryo-tomography.
Yale – Life Sciences
Oregon State University – Life Sciences
Accelerate and Advance for Life Science SPA.
SUSTC – Accelerate Life Science.
Accelerate and Advance for cryo-tomography.