Supply Center Support

Ongoing support for your Supply Center

  • Your lab will automatically receive consolidated shipments for replenishment, based on your Supply Center inventory level. Users can request new products, remove products, and adjust stock levels anytime.
  • We conduct routine reviews of your Supply Center, making any necessary modifications to ensure it continues to meet your lab's evolving needs.
  • Of course, our support doesn't end after your Supply Center arrives. Our friendly and knowledgeable team of experts is always available to support all of your lab's inventory needs.

Daily needs, immediate access. Unleash the power of your on-site Supply Center!

Experience the benefits of having your required materials readily available

Request a new Supply Center

Enjoy on-site materials availability to:

  • Prevent product shortages
  • Customize inventory to your needs
  • Reduce your lab's environmental impact with consolidated deliveries

Find an existing Supply Center near you

There are over 2,000 of our supply centers around the globe, providing products on-site to people like you. Find out if there's a supply center near you.

 

Choose your Supply Center model for more resources

Standard Supply Center

Ordering from your Supply Center is quick and easy.

Quickly grab the items you need and get back to the important work that matters.

Access and registration 

For new thermofisher.com users, click ‘Register’, and complete the registration form to request an online user name and password. This registration will include access to the SCMS-enabled Supply Centers at your location.

Placing a Product Order Online

Place the quantity of the required product into the text box next to the product name or use the +/- to adjust quantity. Checkout adds your items to the cart and simultaneously takes you to the first step of checkout.

 

Ensure all required payment and Cost Center/Account Information fields (*) are populated. Requirements vary by Supply Center location. The Continue to Review Order button allows you to verify your details and edit if necessary.

 

The Submit Order button completes your Supply Center order and view the online order confirmation, as well as download a printable PDF version of the order confirmation.

Express Supply Center

Ordering from your Supply Center is quick and easy.

Instant access to must-have materials so you can look for the answers, not the supplies.

Access and registration 

The quickest way to request access to your Express Supply Center is through your Express kiosk. Select the ‘Request Access’ button from the Supply Center display and enter your details.

 

You can also register from your computer if you have a thermofisher.com account: complete the SCMS registration form using the lik below or by contacting Customer Service. You’ll receive an email confirmation within 24–48 hours, once your account has been configured.

Requesting a badge

While optional, access badges are the quickest way to access products inside your Supply Center. Access badges are free of charge and can be obtained from your Supply Center Representative.

 

Associating your badge with your account

Once you receive your badge, you will need to associate it with your account. To do this:

  1. Sign in to your account on thermofisher.com
  2. Hover over Account in the top navigation and click on Supply Center Settings.
  3. In the Supply Center Settings section, click Edit (pencil icon in top right corner) for the badge number.
  4. Enter the full barcode number (containing three letters and six numbers) located on your badge into the open fields. Click Save.

Purchasing products

Scan your badge at the Express kiosk.

  1. You’ll be prompted to validate or select payment details.
  2. Once complete, touch the ‘Access’ button. (If applicable, your Supply Center will unlock upon account confirmation)
  3. Remove the products you need, scan each product, and select Done.
  4. Following each transaction, you’ll receive an email order confirmation.

Returning a product

Your Express kiosk cannot process returns at this time. If you’ve purchased a product in error, please do not place the product inside the unit. Return the product to your on-site host and contact the Customer Service team to process a return.

Premier Supply Center

Ordering from your Supply Center is quick and easy.

On-demand access to on-premise supplies right in your lab when you need it most.

New customer?

The quickest way to request access to your Premier Supply Center is through the screen on your Premier Supply Center. Select the ‘New User’ button from the Supply Center display and enter your details. You can also register on thermofisher.com. Simply click ‘Register’ and complete the registration form to request an online user name and password.

 

You’ll be prompted to include your billing information at this time, then click ‘Save & Continue’. You can immediately sign in and start to place orders during the account activation period, which may take up to 2 business days. Once registration has been approved, you will receive an email notification and your order(s) will be processed.

 

In order to enable SCMS-access to Supply Centers at your location, you will need to set your Supply Center locations. You can change or add multiple Supply Center accounts by navigating to Accounts>Profile>Supply Center settings.

 

Requesting a badge

While optional, access badges are the quickest way to access products inside your Supply Center. Access badges are free of charge and can be obtained from your Supply Center Representative.

 

Associating your badge with your account

Once you receive your badge, you will need to associate it with your account. To do this:

  1. Sign in to your account on thermofisher.com
  2. Hover over Account in the top navigation and click on Supply Center Settings.
  3. In the Supply Center Settings section, click Edit (pencil icon in top right corner) for the badge number.
  4. Enter the full barcode number (containing three letters and six numbers) located on your badge into the open fields. Click Save.

Purchasing products

  1. Swipe your access badge to sign in or sign in without a badge by selecting ‘Access’ without a badge and entering your username and password.
  2. Confirm payment and cost center information; select ‘Access’.
    Note: You can make modifications to your payment/cost center values under your Account at thermofisher.com
  3. The Supply Center door will unlock; open the door and remove the product(s) you need.
  4. Close the Supply Center door, select ‘Done’ on the screen. An email order confirmation with details of your order will be sent to you.

Ordering non stocked products

If you wish to order a non-stocked product, contact your Supply Center Representative directly from the Supply Center screen. These options are located as additional menu options under ‘More’.