Semiconductor Manufacturing | Service and Support

Improve your outcomes with a partner in service

At Thermo Fisher Scientific, we understand that your output directly impacts the success of your business. The services we have developed for semiconductor and electronics manufacturers are targeted to support the unique requirements of your markets. Our Perform Service Portfolio offers a wide range of features and packages that help you deliver exceptional results.

Most of the Thermo Scientific Perform Service packages offer software updates and continuous access to Thermo Scientific RAPID remote service and telephone support, ensuring that our technical experts' assistance is always at your disposal. Options for consumables coverage, extended service hours, and targeted uptime can provide additional business-critical support.

Exceptional results

Thermo Scientific Perform Services will empower your success for the lifetime of your system. Simplify your budget and maximize availability with the extraordinary value and predictable cost of ownership provided by Thermo Fisher Scientific.

Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics
Keep systems in peak condition with the latest software updates, including licenses and installation
Get Thermo Scientific quality parts expedited to your site from strategic global inventories
Ensure a rapid response with priority access to Thermo Fisher engineers
Experience optimized system function with regular preventive maintenance

Classic service contract for semiconductor

With a world-class service infrastructure and a suite of comprehensive offerings, Thermo Fisher Scientific service provides an unparalleled quality of support. Most Perform Service options include on-site service, software updates, and RAPID remote diagnostics, in addition to the features shown below.

	Perform Pro Service	Perform Assure Service	Perform Complete Service	Perform Enhanced Service	Perform Edge Service	Perform Ultimate Service
Target on-site response time	72-hr response Mon-Fri coverage	48-hr response Mon-Fri coverage	48-hr response Mon-Fri coverage	24-hr response Mon-Fri coverage	4-hr response Mon-Fri coverage	4-hr response Mon-Fri coverage
Preventive maintenance parts	15% discount	✓	✓	✓	✓	✓
Corrective maintenance parts	15% discount	15% discount	✓	✓	✓	✓
Consumables coverage	Option for PM only		Optional	Optional	Optional	Optional
Field service extended hours				Up to 1 hour	Up to 2 hour	As needed to meet uptime
Primary engineer			✓	✓	✓	✓
Account Reviews				Semi-annual	Monthly	Weekly
Site Manager				✓	✓	✓
Extended hours of support					Optional	Optional
Local parts stocking					Optional	Optional
Weekend parts support						✓
Targeted system uptime					✓
Guaranteed system uptime						✓