How to Manage Orders

This area consolidates all order-related information in your Account Dashboard to streamline your buying experience. It lets you easily track order status, view order information, access order and product documents, reorder and initiate a return or report an issue. 

  • Track order status and shipments
  • View invoices, dispatch notes, and key product documents
  • Manage orders including editing recent orders, and initiating return requests. 

To help you manage your orders and facilitate your buying experience, your Account Dashboard consolidates order-related information, saved carts, shared lists, and access to key documents.

 

Access the Account Dashboard by signing in and selecting Account. Your Account Dashboard allows easy access to orders and order-related information and tools. The left-hand menu options provide access to all available options to help you manage your account and orders.

 

At the top of your Account Dashboard, you’ll find your most recent orders. Expanding each order will display order-related options: shipment tracking, product documents, invoices and dispatch notes, as well as return and issue management. You also have the option to save an item to a Shared List. This is a convenient way to keep track of your preferred products as well as share these items with colleagues.

Check order status and track shipping

You can check your order's status at any time, including shipment tracking information, within the Order History section of your Account Dashboard or the Check Order Status tool on the top right of all pages.

Recent orders

In  Recent orders, you’ll find a list of your transactions for the last year (placed either online or through Customer Care) and the status of each order. You can search and filter orders to find specific orders and order details. Order status is updated throughout the day to ensure you always have the most up-to-date information.

 

To see more information about a specific order, you can expand it to view more details, including:

  • Track Shipment to follow the shipping progress of your items
  • Request dispatch notes (packing slips) and download invoices
  • Download product documents
  • Request a return or report an issue

Note: You can request invoices and dispatch notes for up to three email addresses. Invoices and dispatch notes are available for retrieval once your order has shipped.


Recent orders listed at the top of your Account Dashboard with your full account menu on the left-hand side, including access to Recurring Orders and My Custom Projects.

 

Expanded view with order-related options.

Track and manage orders

Order History contains order information for transactions placed via thermofisher.com, a B2B eProcurement connection, Supply Center or through Customer Care. This is where you can retrieve both order documents (such as dispatch notes, proof of delivery and invoices) and product documents (Certificates, Data Sheets). In this area you can also reorder products either from order history or a shared list, start a return, or report an issue.

 

  1. Select Order History from the left-hand navigation of your account page.
  2. Search by product name, order number, catalog number, PO number or by the last 4 digits of your credit card.
  3. Use date range filters to locate your orders easily.
  4. Select the order number or expand the plus sign on the right to review order details. Here you can access order-related information, shipment status, access order-related documents such as dispatch notes, invoices, or proof of delivery for your order.
  5. Under each line item, find specific information like product documents, add products to a list, or start a return and report an issue, or reorder.

Order History: Invoices

Access the invoices hub located within the Order History option on the left-hand menu of your account dashboard. A centralized platform to search, filter, view, and download invoices.

  • Search for your invoice by the last 4 digits of your credit card, PO number, order number, catalog number or the account number.
  •  Use the date range filters to locate your invoice by the date the corresponding order was submitted.
  • Preview your invoice details by clicking the eye icon beside each entry.
  • Select the invoices you need and conveniently download them individually or in bulk using checkboxes. Click 'Download Selected' for hassle-free access.

Access multiple invoices

Access multiple Invoices on the Invoice tab located in Order History. From this area you can search, filter, view, and download invoices efficiently.

  1. Search by product name, order number, catalog number, PO number or by the last 4 digits of your credit card.
  2. Use date range filters to locate invoices by order placement date. Combine it with other search criteria such as PO number or catalog number for precise invoice retrieval.
  3. Preview your invoice details by clicking the eye icon beside each entry.
  4. Download one or multiple invoices using the checkboxes.. 

Access order-related documents

Expand order details within Order History or Recent Orders, to access dispatch notes, proof of delivery and invoices for the items that you have ordered.

Access key technical product documents

  1. Expand order details within Order History or within Recent Orders, and select 'Product Documents' drop-down menu, to access all product documents for the items that you have ordered such as manuals, certificates, safety data sheets, and protocols.
  2. You can also download product documents for the items you have ordered directly here.

Returns and order issues

Request a return or report order issues, by completing this form to get assistance. A Customer Care representative will contact you with the next steps to handle your request. 

Access to product documents

You can download product documents for the items you’ve ordered. Within the expanded view of each order, you’ll find a Product Document drop-down menu. Once your item ships, your order details will display the lot number shipped and you’ll be enabled to download lot-specific documents as applicable. Prior to shipping, any product documents available for that item will be displayed. 

Order issues and returns

Use the Report an Issue  or  Return option for Customer Care assistance with your order. Complete the associated form and submit. Your submission will be reviewed by a Customer Care representative who will get back to you about next steps. 

Custom orders

A special section is devoted to providing quick access to your custom orders and projects. You can also access custom configuration tools for easy custom-product generation and ordering.


Tip: The Tools and Calculators section found in the lower portion of your Account Dashboard makes it easy to find the right tool to create your custom order. Use the filter or search options to find exactly what you need. 

Saved carts and lists

Saved Carts  makes it easy to reorder products. After you add item(s) to your cart, the cart is automatically saved using a unique identifier. You can create, name and save multiple carts for retrieval later. You can purchase items in a saved cart using the checkout process. You can also email a saved cart to a colleague for review or purchasing. You’ll find saved carts and carts transferred to you from colleagues in your Saved Carts list.

Web quotes, labeled with a “W” for easy identification, are also saved in this area.  

Shared lists can help you save products to a list from within the Account Dashboard – or add to an existing list from product pages or from your shopping cart. You can allow others to view, add items, and place orders on your shared list by email invitation. Your invitee will then be able to access your list from their own online Account for collaboration purposes.

Note: The email address you use to invite your colleague must be the email address they use with their online Account. To further support collaboration, you can add notes and comments to any item on your shared lists. Shared Lists can also be exported for use offline.


In the Account Dashboard, you’ll find any Shared Lists you’ve set up, as well as your saved carts. A delivery calendar view is available for a preview of any upcoming shipment deliveries. 

Recurring orders

Recurring orders (Standing Orders) is a way to have items shipped to you automatically on a set frequency.   You can access the Recurring Order feature from the Account Dashboard left hand menu.  Start by using the “Create a recurring order” button where you’ll be able to enter the products and frequency you’d like.   

 

Once you’ve scheduled your recurring order, you can come back later to perform any edits to your products or schedule.  Your Account Dashboard will display a quick summary of your Recurring Orders and upcoming shipments.