Knowledge Base/FAQs

Available 24-hours a day and seven days a week, our knowledge bases provide instant access to a wide variety of information across our broad product portfolio and to frequently asked questions. Created by subject matter experts, these tools serve as databases for technical resources and are repositories for documentation of applications, troubleshooting and problem resolutions developed specifically to meet your needs.

Select the appropriate Knowledge Base below to search for product-specific content. For some resources, access to content relies on login or current service contract customer status.

Laboratory Equipment Products

Freezers, refrigerators, incubators, CO₂ incubators, centrifuges, ovens, furnaces, bio-safety cabinets and stirrers

Access—publicly available - with no registration or restrictions - to all documents flagged for external viewing.

Sample Prep, Data Analysis, Cell & Molecular Biology, and Animal Health Products

Applied Biosystems, Invitrogen, Ion Torrent, Gibco, and Thermo Scientific protein biology, molecular biology, and animal health products.

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Chromatography and Mass Spectrometry Products

Access—While some useful information is accessible without logging in, login access for our warranty and service-plan customers enables deeper access to information. If you are a warranty or contract customer, please use your keycard number as both username and password. There will be a slight delay after product installation or contract initiation before your login will become valid.

Elemental Analysis Products

AA / ICP / DCP / DC Arc / EDS / XRF / XRD / OE and Combustion technique products

Access—While some useful information is accessible without logging in, login access for our warranty and service-plan customers enables deeper access to information. If you are a warranty or contract customer, please use your keycard number as both username and password. There will be a slight delay after product installation or contract initiation before your login will become valid.

Molecular Spectroscopy Products

FT-IR / Mattson FT-IR / Nicolet FT-IR / Industrial/Raman / Software and Libraries / Fluorescence / UV-Vis products

Access—While some useful information is accessible without logging in, login access for our warranty and service-plan customers enables deeper access to information. If you are a warranty or contract customer, please use your keycard number as both username and password. There will be a slight delay after product installation or contract initiation before your login will become valid.

Informatics Products

LIMS and chromatography data systems

Access—Requires customer registration and is offered only to customers with an active support contract.

Other features

• Log support incidents over the internet. Upload documents, problem code, dump files, etc. 
• Monitor progress of support incidents. Search across incidents, knowledge base, and documentation. 
• Make suggestions to improve our products and services

Niton XRF Analyzers Products

Metal alloy sorting and analysis, testing of consumer goods for lead and other toxic metals, mining and exploration, lead paint testing and environmental analysis

Access—Confirmed status as a current Thermo Scientific™ Niton™ XRF analyzer customer via a valid customer number, instrument serial number, order date, or approval from a Thermo Fisher Scientific representative.

Air Quality Products

Ambient and source air quality monitoring, portable air quality monitoring, process monitoring analyzers, flow measurement, density gauges and level gauges.

Access—1)Confirmed status as a current Thermo Fisher Scientific^™ customer via a valid customer number, instrument serial number, order date and/or approval from a Thermo Fisher representative. 2) Complete and valid professional contact information is provided including full name and email address.

Water analysis products

Used in laboratory, R&D, government compliance, pharmaceutical, drinking water, wastewater treatment, food and beverage manufacturing, environmental, power generation and general industrial processing markets. Orion, ROSS, Eutech, AquaMate and AquaSensors products.

Access—
Certificates of Analysis (COA), Safety Data Sheet (SDS)

Lab Equipment Products Knowledge Base