Cryo-Electron Tomography Service and Support

Getting started with cryo-electron tomography technology

Our service portfolios deliver step-by-step support as you implement cryo-tomography into your lab. Whether you are integrating a Thermo Scientific Aquilos 2 Cryo-FIB or Thermo Scientific Arctis Cryo-Plasma-FIB to complement your cryo-TEM, or you are implementing an entire workflow, our team of experts will set you up for success.

 

During the warranty period, our Accelerate Service includes workflow validation and the support of our Customer Success Manager, who will help plan your installation and coordinate resources. As you begin your research, our technologies make it easy for you to independently access resources while also facilitating a fast response from applications experts when needed.

 

During the post-warranty period, our Advance portfolio provides a continuation of our remote monitoring service, application support features, and access to the Scientific Workflows App and Connected Care Portal. It also includes preventive and corrective maintenance, spare parts coverage, and an on-site response with options ranging from 4 to 48 hours. The Advance portfolio supports the essential function of your instrument while also engaging you through technology-driven services.

Service and support for cryo-electron tomography instruments and workflows

When it comes to implementing a new workflow, you need a partner who offers next-level comprehensive instrument care so you can focus on your work. You need a partner who is not focused merely on fixing problems, but on preventative maintenance with our Connected Care digital infrastructure. We will support your instrument throughout its entire lifecycle, including installation, training, and data-driven proactive maintenance.

 

Workflow Validation Services Scientific Workflows App Connected Care Portal Customer Success Managers

Be confident that your workflow will provide the results to achieve your goals. From successful lamella production and transfer to image acquisition and validation of the lamella thickness of <300 nm on

the reconstructed tomogram.

The Scientific Workflows App delivers step-by-step workflow guidance for the cryo-tomography workflow, enabling users of all experience levels to optimize their results.

 

 

Useful information enables continuous improvement and ensures you are capturing all the value from your service package.

Dedicated Thermo Fisher Scientific experts who will support you for all technical, workflow, training or

support-related challenges.

 

 

 

 
On-site Application Support Remote Application Support On-site Maintenance Service System Remote Monitoring

Provides training and support on all aspects of your sample and workflow, including instrument operation and lamella preparation, TEM operation, lamella transfer, and data acquisition. 

 

Delivers support on all topics covered by on-site applications support as well as general workflow assistance.

 

 

 

 

Comprehensive service including preventive and corrective maintenance, a targeted response time, and certified spare parts. 

 

 

 

Prevent disruption and downtime by tracking key system parameters.

 

 

 

 

 

Feature Highlight: Connected Care Portal

The Connected Care Portal delivers the insights you need to effectively manage your system and workflow. The secure, on-demand information in the Connected Care Portal will help you:

  • Assess the performance of your instrument across multiple parameters
  • Analyze system performance over time
  • Track system health and support activities
  • Quickly locate reports and other documents

Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.

Data Analysis support

With a comprehensive suite of services, customized just the way you need them, we can help increase your productivity and efficiency. Our wide range of services, highly trained staff, proven solutions, and commitment to your project will help you meet even your most challenging research goals. From installation and integration, image calibration, implementation and custom development, expert consulting, and training, we draw upon our team of experts to create customized, scalable, efficient solutions for your research.

Accelerate Service and Support Programs for cryo-electron tomography

  Accelerate Prepare Accelerate Collect Accelerate Resolve
Customer Success Manager
Customer Enablement Plan  
On-site Applications Training and Support 20 days 20 days 40 days
Remote Applications Support 50 hours 50 hours 100 hours
Workflow Validation
Scientific Workflows App  
System Remote Monitoring Aquilos Aquilos and Krios Aquilos and Krios
Quarterly Performance Reviews  
Connected Care Portal  
System Maintenance Features
Preventive Maintenance Maintenance warranty included with system purchase
Corrective Maintenance
Spare Parts
Telephone Support
Targeted On-site Response

Advance Service and Support Programs for cryo-electron tomography

  Advance Prepare Insight Advance Prepare Engage Advance Collect Insight Advance Collect Engage
Customer Success Manager
On-site Applications Training and Support   20 days   20 days
Remote Applications Support 30 hours 30 hours 30 hours 30 hours
Scientific Workflows App
System Remote Monitoring Aquilos Aquilos Aquilos and Krios Aquilos and Krios
Quarterly Performance Reviews
Connected Care Portal
System Maintenance Features
Preventive Maintenance
Corrective Maintenance
Spare Parts
Telephone Support
Targeted On-site Response 48 hours 48 hours 48 hours 48 hours

Classic Service and Support Programs for cryo-electron tomography

  Tech Direct Limited Essential Agile Secure Preferred Premier
Targeted
on-site Response Time		 4 business days 4 business days 48 hours 48 hours 7 business days 48 hours 24 hours
Labor   1 intervention included; 10% discount thereafter Defined # of visits included; 10% discount thereafter
Travel and Expenses   1 intervention included Defined # of visits included
Parts 10% discount 1 intervention included 15% discount Defined # of visits included
FEG Tip Replacement       Can be covered as part of defined visits
Preventative Maintenance  
RAPID Remote Support
Software Updates

 

*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area

For Research Use Only. Not for use in diagnostic procedures.