Services and support overview

Our technical services, field engineering and training teams are fully committed to ensure your success using iBright Imaging Systems for your research. Instrument service plans, qualification, education and consulting services are designed to help ensure instrument performance, team readiness and overall optimal research outcomes using the system. In the field or on the phone, our team has the professional know how to support your research and the personal dedication to your satisfaction with our instruments.

Instrument service plans

iBright Imaging System service plans can help improve instrument up time by enabling service personnel to proactively respond and diagnose instrument issues.  

Service plans can:

  • Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified field service engineers
  • Reduce the time to repair with remote instrument diagnosis and resolution
  • Avoid the guesswork with plans that include costs for standard parts, travel, and shipping
  • Extend the life of your system and keep it running at peak performance  with scheduled planned maintenance

Planned maintenance for the iBright Imaging Systems include:

  • Inspection of the system
  • Software update if required
  • Cleaning, lubricating, and alignment of relevant mechanical parts
  • Cleaning and alignment of optical systems
  • Functional tests and performance verification
  • Documentation of maintenance tasks, results, and findings

On-site service plans

As our premium on-site repair plan, AB Assurance is designed to maximize your iBright CL1500 and FL1500’s performance. Added after your warranty period or as part of our extended warranty package, AB Assurance includes guaranteed response times in most regions, scheduled planned maintenance, and software updates.

Off-site service plans

iBright CL750 customers in North America can purchase our Rapid Exchange off-site service plan for fast, easy instrument replacement. Added after your warranty period, Rapid Exchange allows us to send you a factory-certified refurbished replacement instrument of the same model within one to two business days from the date we determined that you need a replacement unit.

 

Explore more of our instrument service plans to see even more options to match your lab’s needs.

 

Qualification services

You can add qualification services to complement your service plan. Instrument hardware qualifications for iBright Imaging Systems include installation qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications.

  • IQ: provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications
  • OQ: provides documented verification that the instrument subsystems are operating as designed and verifies that the functionality of an instrument meets the manufacturer’s operational specifications.

IQOQ is recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation. 

SmartStart orientation

Every iBright Imaging System includes a SmartSmart Orientation. SmartStart Orientations for the iBright FL1500 and CL1500 Imaging Systems are given on-site, and a digital orientation is available for the iBright CL750 Imaging System.* Led by professional trainers, the interactive on-site orientation includes application-specific guidance, hands-on experiment preparation, instrument and software setup, and basic data analysis. The digital SmartStart Orientation for the iBright CL750 Imaging System is a convenient option that can help you quickly and efficiently install, operate, and maintain your instrument.

 

To access the self-paced digital SmartStart course, please visit thermofisher.com/digitalsmartstartCL750 

 

* Note that on-site Smart Start Orientation is not available in all regions. Please contact your local sales representative or visit Contact Us

Extended warranty

During the system warranty period, all costs for travel or shipping, labor, and parts for repairs are covered. Extended warranties, covering an extra year, are also available. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available. *
For a system that is already in your lab, request a service quote tailored to your lab’s budget and needs.

*Note that extended warranty packages are not available in all regions. Please contact your local sales representative or visit Contact Us.