Transmission Electron Microscopy | Service and Support

Accelerate and Advance for materials science transmission electron microscopes from Thermo Fisher Scientific

A comprehensive workflow requires comprehensive service across the lifetime of your instruments.

To effectively pursue new and advanced materials, every piece of your workflow must be expertly managed. During the warranty and post-warranty periods, the Accelerate and Advance offerings for Materials Science TEM can help you improve the speed and reliability of your workflow. It also helps optimize the overall performance of your system while achieving faster time to data.

Accelerate and Advance offerings for Materials Science TEM

Get results faster with the Scientific Workflows App

The Thermo Scientific Talos Guru provides step-by-step guidance and resources to train new users and keep your team productive within the Scientific Workflows App.

Key Features

Quickly train new users within days instead of weeks
Receive guidance for techniques used infrequently
Get help with complex sample orientation and alignment

“I frequently use the Talos Guru to train new operators and students at the microscope. With the Talos Guru, they achieve very good results, comparable to those of TEM experts, and they achieve those even with limited training time.”— Chemical Energy Customer

Scientific workflows app

Securely access system insights with the Connected Care Portal

The Connected Care Portal delivers the insights you need to manage your system and workflow effectively. The secure, on-demand information in the Connected Care Portal will help you:

Assess the performance of your instrument across multiple parameters
Analyze system performance over time
Track system health and support activities
Quickly locate reports and other documents

Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.

Comprehensive service solutions during the warranty period

During the warranty period, our Accelerate offerings deliver innovative digital services. Access to our Scientific Workflows App, featuring the Talos Guru, provides specialized step-by-step guidance to train users quickly and thoroughly. Optimize productivity with insights from the Connected Care Portal and avoid unplanned downtime with System Remote Monitoring. Our expert service engineers provide applications training and support to help you reach your goals.

*Accelerate services available for the Thermo Scientific Talos F200X, F200S, F200i (Scanning) Transmission Electron Microscopes (S/TEMs)
Accelerate: During warranty maintenance services	Standard warranty	Accelerate Evolve	Accelerate Vision
System maintenance services		Warranty
Remote support	✓	✓	✓
Preventive maintenance	✓	✓	✓
Corrective maintenance	✓	✓	✓
Spare parts	✓	✓	✓
Telephone support	✓	✓	✓
On-site response time	48 hours	48 hours	48 hours
Value-added services
System Remote Monitoring and proactive maintenance			✓
“Talos Guru” workflow application		✓	✓
Connected Care Portal		✓	✓
On-site application training			2 days
Remote application training and support		24 hours	24 hours

Service solutions for post-warranty productivity

After the warranty period, our Advance portfolio continues to provide you with system remote monitoring and applications support while still providing access to the Scientific Workflows App and system performance. You will continue to receive our comprehensive on-site maintenance support package, including preventive and corrective maintenance, spare parts, tech support, and a 48-hour on-site response time.

*Advance services available for Talos F200X, F200S, F200i S/TEMs
Advance: Post-warranty maintenance services	Advance Evolve	Advance Vision
System maintenance services
Remote support	✓	✓
Preventive maintenance	✓	✓
Corrective maintenance	✓	✓
Spare parts	✓	✓
Telephone support	✓	✓
On-site response time	48 hours	48 hours
Value-added services
System Remote Monitoring and proactive maintenance		✓
“Talos Guru” workflow application	✓	✓
Connected Care Portal	✓	✓
Remote application training and support	8 hours	24 hours