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If it's in your lab, we can manage it for you
At Thermo Fisher Scientific, we provide the highest quality service, with the management of complete analytical instrument and equipment services to help boost uptime, reduce cost, and drive decisions, all at the best available price. Our qualified field experts guarantee dependable support of all instruments in your laboratory, eliminating hours of administration needed to manage multiple service vendors. Our customers receive coordinated delivery of preventive maintenance for all instruments and equipment, minimising disruptions and maximizing uptime. We offer inventory management with 24/7 access to information on instrument performance, planned maintenance, and first-time fix rate.
Laboratory managers and researchers can focus on science with our laboratory asset management solutions, and we take care of their instrument and equipment end-to-end service management and maintenance. You can get fast service from a certified expert with a single call. Get in touch with our asset management specialist now to discuss a personalised solution to meet your laboratory asset management requirements.
Our advantage
- Clarity & insight
- Assurance
- Partnership
- Productivity
- Resources
Clarity and insight
One contract, one solution, one call
Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, and provides superior service at the best available cost. We coordinate and deliver preventive maintenance for all instruments and equipment, minimising disruptions and maximising uptime. With our customised one-contract asset solution, you don't have to deal with multiple vendors and various confusing contracts.
- One call for all instrument service needs
- Asset inventory management
- Corrective maintenance services
- Planned maintenance services
- Calibration and qualification services
- Compliance services
Assurance
As the world leader in servicing science, we have the experience to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals.
Service management – Our key capabilities and facts:
- Access to over 70 highly experienced and OEM-certified service professionals with an average of 8 years of experience maintaining scientific instruments
- Certified in all leading technologies across all Thermo Fisher Scientific products
- Dedicated ANZ call center, sourcing, and parts distribution centers with over 18 thousand customer interactions annually
- Over 65 service engineers and application scientists
- Leading-edge service engineer certification and customer training
- Global-scale instrument performance tracking capability and unmatched depth in technical and application expertise
- Web-based enterprise system and service database, designed specifically for managing instruments and services
Partnership
We provide complete end-to-end service management with resources and tools, delivering consistent, high-quality service.
- Experienced account management: Over 50 years of serving science, delivering seamless service commitments with a dedicated, focused team to manage your day-to-day needs
- Complete end-to-end service event management: Experienced resources to drive entire service event, from receipt of repair call to completion of work activity with tracking in our Web-based Resource Center software
- Dedicated call center: A team of support specialists ready to manage your service requests
- Automatic dispatch: To pre-identified primary service providers, including OEM, ISO, or on-site Thermo Fisher Scientific service engineers
- Vendor escort: Available with on-site Thermo Fisher Scientific personnel to help to minimize disruption to laboratory staff
- Escalation: Monitoring of response time and work completion metrics, with escalation procedures if service quality falls outside of established limits
- Service quality review: Processing of service event, including supplier purchase order, payment, and quality review of delivered parts and services
- Planned maintenance: Proactive scheduling and completion to increase uptime by reducing the number of unscheduled repairs
Increased productivity
Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services.
This service expertise combined with critical data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program. On average, our customers with service contracts benefit from 50% faster response time, 30% less downtime, and instrument issues resolved more than 35% of the time remotely.
Improve your laboratory assets service quality, increasing user productivity, instrument uptime, and compliance by:
- Managing the complete service event, including dispatch, quality review, and escalation
- Limiting costly downtime through proactive scheduling and executing planned maintenance
- Leveraging Thermo Fisher Scientific service engineers on-site to provide fast service response
- Monitoring supplier and instrument performance to ensure compliance and quality standards
Resource maximisation
Managing service delivery across instruments from multiple manufacturers with different service suppliers is time-consuming. To enhance your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. Removing this burden and consolidating your instrument service to our Asset management solution free’s up your scientists to be doing what they do best.
Asset management solution by Thermo Fisher Scientific helps you achieve resource maximisation in your laboratory through:
- Integrating all laboratory instrument services into one contract, one solution, one call
- Optimising service entitlements for each laboratory asset based on your needs and our experience
- Consolidating to the highest quality service providers, including strategic use of on-site Thermo Fisher Scientific service engineers
- Monitoring performance metrics to locate additional savings opportunities
What do you get?
Our service engineers and instrument experts will work with you closely to build a custom asset management solution that suits you. There are a wide range of services and specialised plans we can provide you with that might include:
One call support
Priority phone and on-site support as well as digital remote support
Regulatory compliance
NATA/IANZ accredited calibration laboratory services, ISO17025 compliant and reliable depot service to mitigate all compliance risks
Asset lifecycle management
End-to-end asset lifecyle service management, which includes timely and planned services, preventive and corrective maintenance of all laboratory assets
Regularly scheduled reviews
A quarterly business review covering contract performance and asset recommendations
Asset visualisation and tracking
Comprehensive coverage of all Thermo Fisher Scientific instruments as identified and maintenance of asset location registry
Calibration services
Bi-annual pipette calibration by our NATA/IANZ certified calibration laboratory services
Contact us today to design a customised solution that will allow your laboratory to realise immediate cost savings and improved service quality.
Resources
Practical Process Improvement
We continually monitor instrument performance metrics, review them with your team and adjust our customised Asset Management solution to deliver sustainable cost savings and instrument uptime and availability using our Practical Process Improvement (PPI) methodology.
Analyse - review instrument and supplier performance metrics to identify trends and cost savings/service quality improvements
Adjust - make proactive recommendations during periodic business review meetings to modify solutions and maintain alignment with your evolving business goals and objectives
Deliver - develop an action plan and use our extensive resources and tools to implement the process improvement
Monitor - continuously collect metrics, monitor improvement trends, conduct surveys and openly discuss any issues and resolutions
Featured videos
Science can’t wait on noncompliant instruments
Science can’t wait on instrument downtime
MIGRATED CONTENT FOR REFERENCE BEGINS
Asset Management Solutions
for Your Laboratory
We’ve got your back.
Your trusted service partner will take care of everything in your lab
Overview
If it's in your lab, we can manage it for you
At Thermo Fisher Scientific, we provide the highest quality service, with the management of complete analytical instrument and equipment services to help boost uptime, reduce cost, and drive decisions, all at the best available price. Our qualified field experts guarantee dependable support of all instruments in your laboratory, eliminating hours of administration needed to manage multiple service vendors. Our customers receive coordinated delivery of preventive maintenance for all instruments and equipment, minimising disruptions and maximizing uptime. We offer inventory management with 24/7 access to information on instrument performance, planned maintenance, and first-time fix rate.
Laboratory managers and researchers can focus on science with our laboratory asset management solutions, and we take care of their instrument and equipment end-to-end service management and maintenance. You can get fast service from a certified expert with a single call. Get in touch with our asset management specialist now to discuss a personalized solution to meet your laboratory asset management requirements.
Our advantage
Clarity and insight
One contract, one solution, one call
Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, and provides superior service at the best available cost. We coordinate and deliver preventive maintenance for all instruments and equipment, minimizing disruptions and maximizing uptime. With our customized one-contract asset solution, you don't have to deal with multiple vendors and various confusing contracts.
- One call for all instrument service needs
- Asset inventory management
- Corrective maintenance services
- Planned maintenance services
- Calibration and qualification services
- Compliance services
Assurance
As the world leader in servicing science, we have the experience to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals.
Service management – Our key capabilities and facts:
- Access to over 70 highly experienced and OEM-certified service professionals with an average of 8 years of experience maintaining scientific instruments
- Certified in all leading technologies across all Thermo Fisher Scientific products
- Dedicated ANZ call center, sourcing, and parts distribution centers with over 18 thousand customer interactions annually
- Over 65 service engineers and application scientists
- Leading-edge service engineer certification and customer training
- Global-scale instrument performance tracking capability and unmatched depth in technical and application expertise
- Web-based enterprise system and service database, designed specifically for managing instruments and services
Partnership
We provide complete end-to-end service management with resources and tools, delivering consistent, high-quality service.
- Experienced account management: Over 50 years of serving science, delivering seamless service commitments with a dedicated, focused team to manage your day-to-day needs
- Complete end-to-end service event management: Experienced resources to drive entire service event, from receipt of repair call to completion of work activity with tracking in our Web-based Resource Center software
- Dedicated call center: A team of support specialists ready to manage your service requests
- Automatic dispatch: To pre-identified primary service providers, including OEM, ISO, or on-site Thermo Fisher Scientific service engineers
- Vendor escort: Available with on-site Thermo Fisher Scientific personnel to help to minimize disruption to laboratory staff
- Escalation: Monitoring of response time and work completion metrics, with escalation procedures if service quality falls outside of established limits
- Service quality review: Processing of service event, including supplier purchase order, payment, and quality review of delivered parts and services
- Planned maintenance: Proactive scheduling and completion to increase uptime by reducing the number of unscheduled repairs
Increased productivity
Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services.
This service expertise combined with critical data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program. On average, our customers with service contracts benefit from 50% faster response time, 30% less downtime, and instrument issues resolved more than 35% of the time remotely.
Improve your laboratory assets service quality, increasing user productivity, instrument uptime, and compliance by:
- Managing the complete service event, including Dispatch, quality review, and escalation
- Limiting costly downtime through proactive scheduling and executing planned maintenance
- Leveraging Thermo Fisher Scientific service engineers on-site to provide fast service response
- Monitoring supplier and instrument performance to ensure compliance and quality standards
Resource maximisation
Managing service delivery across instruments from multiple manufacturers with different service suppliers is time-consuming. To enhance your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. Removing this burden and consolidating your instrument service to our Asset Management solution free’s up your scientists to be doing what they do best.
Asset management solution by Thermo Fisher Scientific helps you achieve resource maximization in your laboratory through:
- Integrating all laboratory instrument services into one contract, one solution, one call
- Optimizing service entitlements for each laboratory asset based on your needs and our experience
- Consolidating to the highest quality service providers, including strategic use of on-site Thermo Fisher Scientific service engineers
- Monitoring performance metrics to locate additional savings opportunities
Clarity and insight
One contract, one solution, one call
Our experienced service team offers an integrated solution for managing the maintenance of all the assets within a laboratory, and provides superior service at the best available cost. We coordinate and deliver preventive maintenance for all instruments and equipment, minimizing disruptions and maximizing uptime. With our customized one-contract asset solution, you don't have to deal with multiple vendors and various confusing contracts.
- One call for all instrument service needs
- Asset inventory management
- Corrective maintenance services
- Planned maintenance services
- Calibration and qualification services
- Compliance services
Assurance
As the world leader in servicing science, we have the experience to deliver a comprehensive asset and service management solution for all of your instruments, regardless of manufacturer or technique. We understand your laboratory has to continuously operate at peak efficiency to support your researchers and business goals.
Service management – Our key capabilities and facts:
- Access to over 70 highly experienced and OEM-certified service professionals with an average of 8 years of experience maintaining scientific instruments
- Certified in all leading technologies across all Thermo Fisher Scientific products
- Dedicated ANZ call center, sourcing, and parts distribution centers with over 18 thousand customer interactions annually
- Over 65 service engineers and application scientists
- Leading-edge service engineer certification and customer training
- Global-scale instrument performance tracking capability and unmatched depth in technical and application expertise
- Web-based enterprise system and service database, designed specifically for managing instruments and services
Partnership
We provide complete end-to-end service management with resources and tools, delivering consistent, high-quality service.
- Experienced account management: Over 50 years of serving science, delivering seamless service commitments with a dedicated, focused team to manage your day-to-day needs
- Complete end-to-end service event management: Experienced resources to drive entire service event, from receipt of repair call to completion of work activity with tracking in our Web-based Resource Center software
- Dedicated call center: A team of support specialists ready to manage your service requests
- Automatic dispatch: To pre-identified primary service providers, including OEM, ISO, or on-site Thermo Fisher Scientific service engineers
- Vendor escort: Available with on-site Thermo Fisher Scientific personnel to help to minimize disruption to laboratory staff
- Escalation: Monitoring of response time and work completion metrics, with escalation procedures if service quality falls outside of established limits
- Service quality review: Processing of service event, including supplier purchase order, payment, and quality review of delivered parts and services
- Planned maintenance: Proactive scheduling and completion to increase uptime by reducing the number of unscheduled repairs
Increased productivity
Our service experts understand your industry, know how to set key performance metrics, and deliver specific recommendations to generate additional cost savings, ensure compliance and improve services.
This service expertise combined with critical data helps increase the bottom line, ensure regulatory compliance and streamline service within an asset and service management program. On average, our customers with service contracts benefit from 50% faster response time, 30% less downtime, and instrument issues resolved more than 35% of the time remotely.
Improve your laboratory assets service quality, increasing user productivity, instrument uptime, and compliance by:
- Managing the complete service event, including Dispatch, quality review, and escalation
- Limiting costly downtime through proactive scheduling and executing planned maintenance
- Leveraging Thermo Fisher Scientific service engineers on-site to provide fast service response
- Monitoring supplier and instrument performance to ensure compliance and quality standards
Resource maximisation
Managing service delivery across instruments from multiple manufacturers with different service suppliers is time-consuming. To enhance your laboratory's efficiency, your scientists should be focused on their research, not managing instrument service. Removing this burden and consolidating your instrument service to our Asset Management solution free’s up your scientists to be doing what they do best.
Asset management solution by Thermo Fisher Scientific helps you achieve resource maximization in your laboratory through:
- Integrating all laboratory instrument services into one contract, one solution, one call
- Optimizing service entitlements for each laboratory asset based on your needs and our experience
- Consolidating to the highest quality service providers, including strategic use of on-site Thermo Fisher Scientific service engineers
- Monitoring performance metrics to locate additional savings opportunities
What do you get?
Our service engineers and instrument experts will work with you closely to build a custom asset management solution that suits you. There are a wide range of services and specialized plans we can provide you with that might include:
One call support
Priority phone and on-site support as well as digital remote support
Regulatory compliance
NATA accredited calibration laboratory services, ISO17025 compliant and reliable depot service to mitigate all compliance risks
Asset lifecycle management
End-to-end asset lifecyle service management, which includes timely and planned services, preventive and corrective maintenance of all laboratory assets
Regularly scheduled reviews
A quarterly business review covering contract performance and asset recommendations
Asset visualization and tracking
Comprehensive coverage of all Thermo Fisher Scientific instruments as identified and maintenance of asset location registry
Calibration services
Bi-annual pipette calibration by our NATA certified calibration laboratory services
Contact us today to design a customized solution that will allow your laboratory to realize immediate cost savings and improved service quality.
Resources
Practical Process Improvement
We continually monitor instrument performance metrics, review them with your team and adjust our customized Asset Management solution to deliver sustainable cost savings and instrument uptime and availability using our Practical Process Improvement (PPI) methodology.
Analyze - review instrument and supplier performance metrics to identify trends and cost savings/service quality improvements
Adjust - make proactive recommendations during periodic business review meetings to modify solutions and maintain alignment with your evolving business goals and objectives
Deliver - develop an action plan and use our extensive resources and tools to implement the process improvement
Monitor - continuously collect metrics, monitor improvement trends, conduct surveys and openly discuss any issues and resolutions
Featured videos
Science can’t wait on noncompliant instruments
Science can’t wait on instrument downtime
Style Sheet for Global Design System