Guardians of Your Science

Unlock the power of your lab with our services and support team.

Meet the team that has your back. Our Guardians of Science are here to support you in your quest to change the world with unparalleled services, remote tools, training, and OEM expertise that we’ve spent over 40 years curating.

 

See how a Guardian can help advance your science.

Meet the Guardians of Your Science

Danielle Wells

Field Service Engineer

Thermo Fisher Scientific

Danielle Wells, MLS, ASCP CM, is a Field Service Engineer (FSE) serving Thermo Fisher customers in the Eastern United States. She received her Bachelor of Science in clinical laboratory science from Winston Salem State University and a master of science Health Services Administration from Strayer University. She worked as a Supervisor in Molecular Infectious Disease and as a Generalist Medical Lab Scientist before joining Thermo Fisher in 2021. In a short time, Danielle has proven a technically skilled and dedicated field service engineer (FSE) who is highly valued by customers.

 

In fact, Shadia Rath, supervisor of the laboratory at Danielle’s very first account for Thermo Fisher, the North Carolina Department of Health, says that they could not have managed a recent major laboratory renovation without her.

 

Download the case study to read our interview with Shadia, who was Danielle’s key point of contact for coordinating the move. Find out why Shadia considers Danielle the most impressive FSE she has ever worked with, and how she went above and beyond for the lab, coordinating every aspect of the move, from relocating instruments to conducting qualifications and generating reports required for compliance. You’ll discover why Danielle is truly deserving of the honor she has received as this month’s Thermo Fisher Services and Support Guardian of Your Science.

Above and beyond any engineer I’ve ever worked with, Danielle is so willing to help; when we text her randomly with a problem, she will call, FaceTime or email us, or send us a colleague to act on a case until they can reassign it to her. Honestly, I don’t know if our instruments would be functioning if it weren’t for the service that we get from her and her colleagues.

Shadia Rath, M.S.

Supervisor, Molecular Diagnostic and Epidemiology Laboratory Unit

Division of Public Health, State Laboratory of Public Health

NC Department of Health and Human Services

Case studies

Discover the firsthand experiences of our customers and explore what they are saying about the exceptional services and support provided by our dedicated teams.

Amalia Pozas Allúe

See how a Thermo Fisher customer concierge specialist helped a microbiology lab in Spain manage an urgent transformation.

John Pfeifer

Explore the resolution of a mystery surrounding the use of OpenArray technology by a Thermo Fisher Scientific FAS, resulting in an impressive nearly 900% scale-up in production.

Louis Tang

Learn how the Taiwan Precision Medicine Initiative leveraged the expertise of devoted field bioinformatics scientist to propel personalized healthcare advances in predictive genomics research

Gian Marco Baranzoni

Explore the narrative of how a Thermo Fisher Scientific TAS resolved challenges in the NGS workflow for a lab dedicated to studying rare cancers.

Dan LaFlamme

Uncover the steps taken by a FAS in achieving analytical validation success for a new testing laboratory.

Dibyendu Nash

Discover how a lab in South India manages a crisis-driven shift to high-throughput PCR, thanks to help from a dedicated field service engineer

Marco Laredo

See how an FAS helped a lab take on a SARS-CoV-2 research project

Bruno Nozima

Find out how a South American environmental scientist found a solution for flawed data with the assistance of her Thermo Fisher TAS.

Stéphane Llense

Witness the rapid expansion of sequencing capabilities at a laboratory in France, with the guidance and support provided by a Thermo Fisher Scientific FAS.

Brunie White

Discover how Xavier University partnered with Thermo Fisher Scientific through the Just Project to implement new testing with the assistance of a very dedicated FAS 

Videos

Who are the Guardians of Your Science?

See how the Guardians saved a clinical laboratory after a destructive fire

Why do the Guardians recommend the AB Platinum instrument service plan

Webinars

Learn how to enhance your instrument performance and navigate compliance effortlessly.

Who’s the guardian helping to protect your instruments?

You’re gaining ground and making advancements with every step. It’s a lot of pressure, but you have the knowledge. We want to hear how our Guardians have supported your scientific journeys along the way. Nominate the service and support team member that has backed your brilliance and they could become our next featured Guardian.

For Research Use Only. Not for use in diagnostic procedures.