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Superior quality service plans that prioritize your needs
Unity Lab Services offers specialized, end-to-end analytical instrument and laboratory equipment services that enable scientists to maximize operational productivity through a network of world-class service and support personnel.
Our service plans for instruments and equipment are designed to help improve your productivity, increase uptime, maintain peak performance, and reduce your total cost of ownership.
Service plan features
All service plans for Thermo Scientific analytical instruments and laboratory equipment include preventive maintenance, enhanced technical support, and fast on-site repair response times.
Proactive, regular preventive maintenance helps to increase the life of your instrument, maximizes uptime, and helps maintain your instrument’s peak performance. Unlimited, enhanced technical support and digital remote support tools offer faster troubleshooting, diagnosis, and remote resolution. Priority, on-site repair provides faster response times to meet your needs. On average, our service plan customers get a response two times faster compared to those without a plan.
*Internal records suggest that proactive, annual preventive maintenance can decrease instrument downtime by as much as 30% when compared to ad hoc time and materials repair visits.
Analytical instrument service plans
Every new instrument purchase comes with a 1- to 3-year factory warranty. Extended coverage service plans are also available at the time of instrument purchase.
We offer service plans for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments. To get you up and running faster, five options are available to balance your response needs, productivity, and uptime requirements.
Ready to get started?
| Plan Levels | Tech Direct | Essential | Premier |
Premier Plus | Perform |
| Recommended for | The lab seeking the basics, including immediate tech support with on-site response when needed | The lab seeking comprehensive maintenance with predictable service costs | The lab seeking to maximize instrument availability for critical operations | The lab seeking to keep pace with high-throughput demands to deliver on-time results to customers | Labs operating in the regulated environment, seeking personalized service and enhanced flexibility to support compliance needs |
| Targeted on-site response time* | 5 business days | 3 business days | 2 business days | 2 business days or less | 2 business days or less |
| On-site corrective maintenance | 10% discount |  |
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| Enhanced technical support with priority response and remote resolution | |
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| Preventive maintenance (PM) | |
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| Designated field service engineer (FSE) | - | - | - | |
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| Personalized onboarding | - | - | - | |
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| Quarterly service consultation | - | - | - | |
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| 24/7 access to e-learning portal | - | - | - | |
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| Certified pharma/regulated field service team | - | - | - | - | |
| SET: Holistic system test after every service visit for select systems | - | - | - | - | |
| OQ/RQ fit-for-purpose modifications | - | - | - | - | |
*During standard business hours, provided a purchase order (PO) has been received (For Tech Direct customers only). Availability may vary by location.
Services may not be available in all locations. Please contact your sales representative for availability and more details.
Lab equipment service plans
With one of our service plans, you’ll get top-quality product performance and maximum uptime.
Service plans are available for biosafety cabinets, centrifuges, cold storage, CO2 incubators, environmental chambers, water purification systems, and other laboratory equipment.
Ready to get started?
| Plan Levels | Total Care warranty and Total Care service plan | Tech Direct service plan |
| Recommended for | The lab that requires full repair coverage for maximum uptime and reliability at the best value | The lab wanting maximum uptime and reliability on a budget |
| Targeted on-site response time* | 2 business days | 3 business days |
| On-site corrective maintenance | |
15% discount |
| Corrective maintenance repair guarantee | 1 year | 1 year |
| Loaner equipment based on availability | |
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| Enhanced technical support with priority response and remote resolution* | |
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| Preventive maintenance (PM) | |
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| Optional Compliance services for purchase: qualifications, temperature mapping, calibrations | 10% discount | 10% discount |
*During standard business hours, provided a purchase order (PO) has been received. Availability may vary by location.
Services may not be available in all locations. Please contact your sales representative for availability and more details.
Resources and tools for service plans
Learn more about our instrument and equipment service plans or use our analytical instrument selection tool to choose the right service plan for your needs.
For Research Use Only. Not for use in diagnostic procedures.