Stellar Mass Spectrometer Service and Support

Superior quality service plans that prioritize your needs

Our service plans are designed to help improve your productivity, increase uptime, maintain peak performance, and reduce your total cost of ownership.

Tech Direct

Essential

Premier

Premier Plus
Fast diagnosis and remote resolution to get you back up and running Decrease downtime with regular maintenance and upkeep Maximize instrument availability for critical operations Keep pace with high-throughput demands to deliver on-time results

Targeted 5-day on-site response*

  • Enhanced technical support with digital remote support tools
  • Preventive maintenance
  • 10% off corrective maintenance/repairs

All the benefits of the

Tech Direct plan

+

  • Targeted 3-day on-site response*
  • Included corrective maintenance, with no-charge requalification guarantee
  • 10% off spare parts, consumables, and accessories

All the benefits of the Tech Direct and Essential plans

+

  • Targeted 2-day on-site response*
  • Service history tracking
  • Semi-annual review, with action items for optimization

All the benefits of the Tech Direct, Essential, and Premier plans

+

  • Targeted 2-day or less on-site response time*
  • Designated field service engineer
  • Personalized onboarding
  • Quarterly service consultations
  • Personalized e-learning portal
* During standard business hours, provided a purchase order (PO) has been received. Availability may vary by location.

One platform for all your service needs

With the purchase of your instrument,* you get immediate, complimentary access to a seamless online support network that helps maximize efficiency and simplify your daily work. Once your Thermo Fisher Scientific instruments are added to your Services Central account, you can:

  • Gain comprehensive insight into service status, coverage and service history
  • Streamline your service needs! Request and track support requests at any time
  • Access consumables selection guides and the eLearning course catalog
  • View manuals, knowledge articles and more

For Research Use Only. Not for use in diagnostic procedures.