With Life Technologies, you can choose from flexible service plans and a variety of value-added services for our  instruments, allowing you to determine the level of support that best meets your laboratory's needs and budget. Life Technologies has the knowledge and experience to optimize your instrument performance, maximize the availability of your critical systems, and streamline your laboratory workflows.

A service plan from Life Technologies can help you:

  • Maximize productivity
  • Optimize your laboratory's efficiency
  • Lower the cost of ownership
  • Obtain unmatched availability of critical laboratory systems
  • Increase quality
  • Lower costs by minimizing lost data, samples, or reagents

On-Site Service Plans

Service Packages at a Glance

AB Complete

AB Assurance

AB Maintenance

Planned maintenance√√√
Application technical support√√√
Instrument operating software updates√√√
Phone & e-mail access to instrument technical support (TAC)√√ 
On-site service--Labor√√ 
On-site service--Parts√√ 
On-site service--Travel√√ 
Remote instrument monitoring diagnostics√√ 
On-site application consulting√  
Qualification service√  
On-site response timeGuaranteed 2 business dayGuaranteed 3 business daysGuaranteed 3 business days*
*after receipt of PO

 

Depot Repair Plans

Service Packages at a Glance

Rapid Exchange

ABRC Support

Response timeshipped in 1 business dayup to 3 weeks
Asset tag cosistancey √
Depot repair service--Shipping√√
Depot repair service--Parts√√
Depot repair service--labor√√
Highest priority for technical support (TAC)√√
Application technical support√√

View Service Plan Options in Detail

AB Complete
AB Assurance
AB Maintenance/Plus
Rapid Exchange
AB Repair Center/Depot Repair
AB Extended Care

Complete List of Instruments Serviced