Services and Support for Real-Time PCR Workflows

Keeping your instruments and research laboratory efficient

There’s no time for downtime in your lab. Built on more than 40 years of service expertise, our service solutions for Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications help keep your lab up and running. Our network of over 2,000 trained professionals are ready to assist you when you need it. Customers worldwide count on us to deliver outstanding service and support. You can too.

Available services

Analytical Validation Consulting Services

Are you ready to accelerate and streamline your validation process? With our analytical validation consulting services, we collaborate with you to oversee your validation process, offering data analysis assistance and template documentation as part of our comprehensive instrument and reagent investment package. On average, we can help you manage the validation process up to 75% faster than on your own.* And by supplying control samples and support for data analysis and reporting, we can help you reduce costs by up to 50% for your completed AV.

Qualification Services

With our instrument qualification services, you can be confident that your instruments are installed, operating, and performing according to manufacturer’s specifications. Our manufacturer-trained and -certified field service engineers will conduct comprehensive tests including software and hardware compatibility, component verification, and site requirements to verify performance and provide reliable, audit-style documentation to help meet regulatory requirements.

Education Services

Looking for support with your pathogen detection workflow? We provide a comprehensive range of training options, including both virtual and in-person hands-on sessions, tailored to suit your specific schedule, budget, and learning preferences. Regardless of the course format you select, our team of certified field application scientists will guide you through the process, helping to ensure the establishment of a testing workflow that aligns with your unique requirements.

For Research Use Only. Not for use in diagnostic procedures.