Service and Support for Rheometers and Viscometers

We offer on-site installation of equipment, operating instructions, a visual inspection of the unit, and testing of the installed instrument. An installation certificate confirms and logs the services that were conducted. Labor and local travel costs* are already included. For customers requiring IQ/OQ support, we offer additional services to validate the equipment for good manufacturing practices (GMP) compliance.

Proper knowledge and skills to operate the instrument are crucial to generating reliable results. We offer a broad range of instrument training programs as well as application training in our application laboratories to ensure that your employees receive solid theoretical knowledge.

An extended warranty is available with the same benefits as the original warranty, with all parts and labor covered. After the extended warranty expires, we offer further solutions for continued product support.

This service guarantees our rheometers and viscometers meet validation and standardization requirements such as ISO 9001, German Institute for Standardization (DIN) standards, CE European Economic Area standards, etc. Local travel costs* for service engineers are included.* International services require the “travel and expenses flat rate” option.

Maintenance and calibration can be requested as a one-time service. One-year contracts and self-renewing contracts include the added benefit of an emergency response feature. Emergency response provides priority phone support, shorter response times and, for certain types of instruments, a loaner instrument to minimize downtime due to instrument maintenance.

We offer flat rates for international travel and expenses to keep our service experts close at hand for your repair and calibration needs. By pricing this travel at a flat rate, the goal is to keep the service more economical and help you better estimate annual service costs.

* Local travel costs are limited to North America, the United Kingdom and the countries of Austria, Belgium, France, Germany, Luxemburg, China, Japan and India. All other countries require the travel and expenses flat rate option to cover international travel costs.

We provide a broad range of product and application solutions for all material characterization products, and our team of application specialists is on hand to answer your questions. Our fully equipped application laboratories are in constant demand for testing customer samples and developing and optimizing pioneering applications.

We provide comprehensive training programs, in-house seminars, and practical rheology courses in various locations around the world. We also offer a wide range of on demand webinars to expand your rheology and viscometry expertise.