Service offerings that keep your lab up and running

There’s no time for downtime in your laboratory. Via either our direct teams or our trained and certified distribution network of engineers, our services and support solutions enable your laboratory to meet the ongoing need to carry out critical work with minimal downtime.

Standard warranty

All Sensititre instruments come with a standard 1-year warranty, commencing at time of instrument delivery. During the warranty period, all costs for shipping, labor, and parts for repairs are covered. Access to 24/7 technical support is also available.

 

For more information regarding our standard instrument warranties, please contact our service specialsts in Europe at microbiology.instrumentsservice.europe@thermofisher.com, or contact your Thermo Fisher Scientific approved distributor.

* Subject to applicable terms and conditions

Extended Service Agreements

Many customers choose to set up their laboratory for success by purchasing a Thermo Scientific Extended Service Agreement. From preventative maintenance and corrective services to continued technical assistance, get tailored solutions and exceptional support from the experts in microbiology.

Extended Service Agreements provide reliable, ongoing support for your Sensititre System, carried out by certified engineers. Whether your lab runs a fully automated, semi-automated, or manual Sensititre workflow, there is an Extended Service Agreement available to suit your laboratory’s requirements.

For more information regarding the best Extended Service Agreement to suit your laboratory’s needs, please contact our service specialists in Europe at microbiology.instrumentsservice.europe@thermofisher.com, or contact your Thermo Fisher Scientific approved distributor. Prepare a list of your equipment with applicable serial numbers for the most efficient response.

Customer education

Educational resources for AST include an abundance of online materials and webinars on susceptibility testing and antimicrobial stewardship. Access the Microbiology Learning Center and Clinical Microbiology Webinar Library as described under Resources.