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Introducing AB Platinum next-generation sequencing instrument service plan—premier coverage for total peace of mind
Your work should not be compromised nor delayed because of instrument downtime. Raise your level of confidence in your instruments with a service plan that unlocks the total support you need to help deliver reliable results. Keep your instrument compliant with the included qualification services and bring simplicity to your lab. The plan's features help maximize the uptime of your Ion Torrent Genexus System instruments, and keep you focused on your mission.
The AB Platinum NGS plan is one of our top tier total solutions designed not only to optimize instrument performance and uptime, but also to help provide a seamless experience and prompt resolutions. This plan is an ideal option for NGS laboratories that want a high level of service and support to enable timely delivery of results.
Request a quote for service Check your instrument's coverage status
AB Platinum NGS plan includes:
 | Qualification services—documenting that your instruments are performing within manufacturing specifications is a vital step for your lab. The AB Platinum NGS instrument service plan can provide qualification services after planned maintenance visits and following any major repairs. |
 | Priority Technical Support—every minute counts when an issue threatens your productivity. The AB Platinum NGS instrument service plan gives you 24/5 priority phone and email access to remote technical service and support specialists to help triage, troubleshoot, and resolve issues, including those related to digital and remote diagnostic capabilities for connected instruments.* |
 | Rapid-response on-site support—getting on-site support shouldn’t require long waits that leave your work idle. Our field service engineers can be at your location within the next-business day of your request.** |
 | IT support—the AB Platinum NGS instrument service plan includes updates for operating systems and software for Ion Torrent instruments. |
 | Comprehensive repair coverage—repairs don’t have to result in extended delays. Our unlimited comprehensive repair coverage allows you to keep your work moving. |
 | Planned maintenance—proactive instrument maintenance is a great way to help keep your system working optimally. Planned maintenance is included per requirements. |
 | Digital remote support—support technologies should be as innovative as the systems they serve. The AB Platinum NGS instrument service plan includes digital remote support for connected instruments. |
*Priority Technical Support is available 24 hours a day, 5 days a week, Monday through Friday, excluding holidays and is available in the English language only. Business hours may be subject to regional variability.
**Rapid-response on-site support within next-business day is subject to regional availability.
Instruments available for AB Platinum NGS plan coverage:
- Ion Torrent Genexus Sequencer System
- Ion Torrent Genexus Purification System
For Research Use Only. Not for use in diagnostic procedures.
- Ion Torrent Genexus Dx Integrated Sequencer System
For In Vitro Diagnostic Use. Not available in all regions including the United States.
The AB Platinum NGS instrument service plan is available in multiple regions:
North America: United States
Europe: Austria, Belgium, Germany, Denmark, Spain, UK, France, Finland, Italy, Netherlands, Norway, Portugal, Sweden, Luxembourg
Need more information on Thermo Fisher Scientific service and support plans?
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