Iliad Scanning Transmission Electron Microscope Service and Support

Service options for the Iliad Transmission Electron Microscope

Our innovative service solutions provide exceptional support to help you increase the performance and productivity of your Thermo Scientific Iliad Scanning Transmission Electron Microscope ((S)TEM). To assist your success now and into the future, we have integrated connected digital elements into our service packages that facilitate proactive service, reduce barriers to entry, and deliver enhanced visibility into system health as well as productivity. Whether we are delivering integrated solutions to increase your momentum onsite via remote troubleshooting or side-by-side with an applications engineer, ensuring your success remains at the forefront of our relationship.

 

We offer a variety of portfolios targeted to your unique needs. These combine the very best of technology-driven support and hands- on care during the warranty period as well as beyond.

Services and support for Thermo Scientific electron microscopes

For you to effectively pursue new and advanced materials, every piece of your workflow must operate efficiently. Our service offerings will help you improve the speed and reliability of each step. They will also help optimize the overall performance of your system while achieving faster time to data.

 

Our service and support options enable:

  • Predictable costs
  • Optimized performance
  • Higher productivity
  • Workflow proficiency

 

Electron microscope site preparation services

When selecting an electron microscope, there are many elements to consider. The physical location and environment surrounding your system are fundamental to achieving your desired outcomes. Even slight variations can mean the difference of staying within, or straying from, ever-tightening system specifications.

 

With the Thermo Fisher Scientific site preparation service portfolio, you will gain a competitive advantage by optimizing your system’s surroundings. Whether you are debating the placement of one specific system in your lab or developing a brand-new facility from the ground up, our environmental engineering experts will provide analysis and recommendations to minimize environmental interference and maximize system performance.

RAPID: Remote electron microscope service and support

Our team’s support capabilities go beyond our physical footprint. When you have a technical concern about your system, our global team of remote service engineers can get you back up and running quickly.

  • Deliver a faster and more agile diagnostic and troubleshooting process
  • In many cases, remote support can get you back up and running the same day
  • If on-site support is needed, a field service engineer will respond with parts already in hand

RAPID (Remote Access Program for Interactive Diagnostics) is a secure screen-sharing service that allows our team to view your perspective, just as if they were on site.

  • Troubleshoots technical concerns on your Thermo Scientific system
  • Puts you in control from start to finish
  • Included with most Thermo Scientific service agreements

For Research Use Only. Not for use in diagnostic procedures.